Groundskeeper/Porter - Student Housing

JOB PURPOSE:

Many of the larger communities will have a dedicated Groundskeeper who is responsible for maintaining all common areas and the grounds of each community in clean condition at all times. The Groundskeeper will also perform any minor landscaping duties that the landscaping contractor does not include in their responsibilities.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor

· Providing excellent service to residents, guests, employees and contractors.

· Cleaning and monitoring trash receptacle locations on property.

· Cleaning all amenity areas including the clubhouse, model apartment, pool, sport courts and restrooms.

· Clearing and removing debris from community grounds, breezeways and amenity areas.

· Completing and assisting with minor work orders as directed by the Maintenance Supervisor.

· Delivering resident correspondence and packages to units as requested.

Daily/Weekly

· Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from Maintenance Supervisor.

· Timekeeping: Keep a record of hours utilizing company provided forms/software. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.

· Common Area Inspection/Pick-up: Pickup debris and pet waste and perform inspection of all areas daily, before the office is open for business. Always be diligent to look for maintenance issues.

· Grounds Maintenance: Per schedule provided by Maintenance Supervisor, keep grounds maintained and free of debris. Always be diligent to look for maintenance issues.

· Trash: Maintain trash receptacles to be clean and clear, always available for residents. Any back-ups, overflows, or malfunctions should be reported to Maintenance Supervisor or Community Manager immediately. Assist with City pick up, when necessary.

· Pressure Washing: At direction of Maintenance Supervisor, perform pressure

washing of common areas, walks and buildings.

· Custodial/Cleaning: At direction of Maintenance Supervisor, perform sweeping, mopping, vacuuming, trash removal and other cleaning in interior common areas and units.

· Workorders: Complete minor workorders as directed. Ensure 24-hour response policy.

· Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices to residents can be issued.

· Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code.

· Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office. Keep abreast of changes to MSDS sheets.

· Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.

· Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans.

Monthly/Ongoing

· Scheduled Inspections: Review Preventative Maintenance Calendar on monthly basis. At the direction of the Maintenance Supervisor, perform following duties on a monthly basis:

a. Landscape walk with Maintenance Supervisor

b. Breezeway Inspections

c. Safety and Trip Hazard Inspections

· Monthly Safety Meeting: Attend a monthly safety meeting to stay informed of safety regulations and changes. Utilize meeting to communicate problems and get direction on better ways of doing things and improved cost control.

· Equipment Inventory: Ensure proper equipment is kept in inventory. Report missing/broken equipment immediately to Maintenance Supervisor. Assist in the verification of inventory as directed. Advise Maintenance Supervisor of any needed equipment/supplies.

· Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

· Vendor Assistance: Work with vendors during process and provide input to Maintenance Supervisor regarding vendors’ status and adherence to schedule.

· Unit Punch: Complete unit punch at the direction of Maintenance Supervisor.

QUALIFICATIONS:

High degree of neatness and respect for property and landscape combined with a

willingness and desire to learn.

· Able to understand cleaning solution labels and use as instructed.

· Ability to read and comprehend simple instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

· Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of weight measurement, volume, and distance.

· Ability to apply common sense understanding to carry out simple one- or two-step instructions.

· Professional and energetic demeanor resulting from previous landscape, maintenance, or housekeeping experience

· Good customer service skills

· Good communication and listening skills

· Able to be an effective team player and interact well with others

· Organized and detail-oriented

· Patient, even-tempered and works well under pressure

· Effective time management skills

· Able to maintain confidentiality

· Able to follow directions from a supervisor

· Able to understand and follow posted work rules and procedures

· Able to accept constructive criticism

· Willing to work in all types of weather conditions

· Able to work weekends or overtime as job requires

EDUCATION AND EXPERIENCE REQUIREMENTS:

· Less than high school education; or up to six months related experience or training; or equivalent combination of education and experience.

· Broad-based experience in all phases of ground maintenance. Must be familiar with basic maintenance and minor repairs of small engines.

CERTIFICATES, LICENSES, REGISTRATIONS:

· Valid driver’s license with proof of insurance.

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships – 25%

□ Collaboration & Teamwork – 25%

□ Cooperation – 25%

□ Customer Service – 25%

□ Internal/External Relationships – 25%

Decision Making/Initiative – 25%

□ Analytical & Problem Solving – 16.67%

□ Decisive – 16.67%

□ Practical Judgment – 16.67%

□ Action-Oriented – 16.67%

□ Adaptability & Flexibility – 16.67%

□ Effort & Self Development – 16.67%

Job Knowledge and/or Quality & Quantity of Work – 25%

□ Job Knowledge – 25%

□ Multi-tasking – 25%

□ Work Quality – 25%

□ Work Quantity – 25%

Professional/Technical/Communication Skills – 25%

□ Ethics & Values – 20%

□ Integrity – 20%

□ Reliability & Punctuality – 20%

□ Time Management – 20%

□ Verbal & Written Communications – 20%

Physical Demands:  Check all that apply.

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking                                        X

Sitting

X

Standing

X

Climb or balance

X

Lifting under 10 lbs.

X

Lifting over 10 lbs.

X

Reach with hands & arms                   X

Stoop, kneel, crouch or crawl             X

X

Talk or hear                                

X

Travel Outside the area

X

SUPERVISORY RESPONSIBILITY:

Does this job have supervisory responsibilities? _____Yes __X__No

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