Shelter Housing Support - FT/PT

SHELTER – SUPPORT STAFF

ORGANIZATION
Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans in
Utah who are experiencing poverty and homelessness (since 2014).

OUR MISSION
To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and
supporting their journey to self-sufficiency.

OUR VISION
Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable
housing.

CULTURE VALUES
• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES
• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved
by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting and sharing new ideas and programs to help those
experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE
The Switchpoint Resident Support Staff will be reliable and energetic individual with a passion for serving individuals, families and veterans who are experiencing homelessness. General responsibilities include the day-to-day management of clients including but not limited to conduct interview assessments for clients seeking services and complete new client admissions according to policy, document notable client interactions with staff volunteers and other clients, supervision of the chore schedule and room checks, telephone screenings, greeting and supervision of volunteers, supervise meal preparation and clean-up, provide crisis intervention, safety planning and rescue information to clients and callers, maintain appropriate professional boundaries with program residents, reinforce community living guidelines with residents, distribute personal care items to clients per protocol, perform program exit procedures with clients, ensure safety and security of the program and residents including perimeter checks, maintain program and client confidentiality, including former clients, light housekeeping and maintenance duties, answer and document all telephone calls and activities per policies, review communication log book and calls at the beginning of each shift, and immediately report suspected neglect/abuse to Executive Director.

JOB RESPONSIBILITIES
• Understand and implement Switchpoint’ s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
• Ensure all responsibilities are carried out and enforce the rules, policies and procedures of Switchpoint.
• Maintain a calm demeanor and model positive behavior.
• Supervise the day-to-day operations and upkeep of the shelter inside and out
• Direct and guide new residents and orient them on rules and policies if necessary.
• Ensure that all residents are adhering to all shelter rules and doing their chores on time, confronting behaviors and writing disciplinary action forms as necessary
• Conduct scheduled and random room checks, and monthly safety checks of rooms as assigned by Shelter Manager
• Staff Switchpoint’ s main office phone and conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full.
• Provide resources and referrals to residents.
• Inventory and distribute hygiene and shelter supplies to residents per policies and procedures.
• Help coordinate, maintain, and distribute in-kind donations.
• Conduct property site inspections throughout shift and report any suspicious activity or emergency maintenance needs to Shelter Manager
• Attend monthly resident meetings, supervision and staff meeting and training as assigned.
• Communicate regularly with all other staff members to ensure consistency and quality of service.
• Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Previous experience working with homeless families in a shelter environment is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills
• Ability to wear multiple hats within a small nonprofit organization.
• Proficient in MS Office Suite and Google Docs
• Commitment to serving homeless families and to the mission of Switchpoint

COMPENSATION
Starts at $16/hour

Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, IRA w/3% Match.

SCHEDULE
We are hiring for a variety of shifts, please indicate what shift you would like to work as listed in the application questions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.