Clinical Supports Supervisor $70,960 - $92,248

Supervises all staff within the assigned clinical team and ensures the development, planning, implementation, and monitoring of quality services and supports for: adults with intellectual/developmental disabilities and/or serious mental illnesses; and/or children with serious emotional disturbances and/or intellectual/developmental disabilities and their support systems. Staff must possess excellent computer skills; outstanding interpersonal relationship building and employee coaching skills; and above average written and spoken communication skills to effectively interact with staff, customers and community stakeholders. Additionally, the employee must exercise independent decision-making and work effectively in a team-based environment. The employee will complete other tasks as needed in various programs as assigned by supervisor.

CWN recognizes all person’s vulnerabilities to trauma, and traumatic experiences and that impact on daily living. It is our practice to use practice models suitable to our job that are evidence based or sound practices that support our daily functions, models of treatment, and strength-based initiatives and outcomes. As a member of the CWN team staff will provide support throughout the agency, develop leadership skills, complete their tasks with efficiency and effectiveness and accept that all practices adhere to a recovery-based practice, providing the supports and guidance to empower, and promote recovery in clients and peers. CWN strives for collaborative relationships within the community, working with others in a professional, respectful, and positive manner that enhances a culture of creativity and support.

Position Specific – Duties and Responsibilities

Job Specific:

· Supervises staff who develop and execute individual plans of service using self-determination principles.

· Ensures staff’s knowledge about and adherence to principles of recovery-oriented, trauma-informed, family driven youth guided care.

· Leads the development of services and supports. Ensures implementation using established Level of Care Guidelines resulting in efficient and effective services.

· Coordinates, manages, and ensures services are provided as assigned (e.g. wraparound services, 24/7 emergency services, ACT, etc.)

· Provides leadership for system transformation. Supervises assigned work groups designed to establish high quality Evidence Based Practices, best practices, and promising practices.

· Ensures excellent teamwork in all aspects of service implementation through clinical staff meetings, Leadership and Clinical Leadership team meetings. Works collaboratively with all staff.

· Works collaboratively with other community service providers including law enforcement, Department of Human Services, school districts, courts and other community agencies on behalf of clients.

· Develop and maintain children’s clinical team through hiring, training and individual/group supervision

· Develop effective services and supports based on community needs including evidence-based practices.

· Coordinate and manage delivery of services based on trauma-informed recovery-oriented family driven youth guided care.

· Collaborate with internal and external partners to support community and client needs.

· Providing training to staff, agency and community.

· Complies with all policies and procedures of the agency.

Organizational Wide-Duties and Responsibilities:

· Customer Services: Treats customers and co-workers with dignity and respect. Presents a professional image to consumers in appearance and work habits and works within boundaries of CWN ethical standard in the Compliance Plan, and regarding standards associated with position responsibilities. Maintains confidentiality in accordance with CWN policies and procedures and HIPPA guidelines.

· Teamwork: Works collectively to enhance team performance. Promotes discussions that share knowledge and experiences and promotes positive team solutions regarding team conflicts and performance issues. Assists co-workers to contribute to overall success of the team and agency.

· Problem Solving and Decision Making: Independently identifies and solves problems with an appropriate level of supervisory direction. Applies sound problem-solving skills. Decisions reflect the best interest of the organization. Accepting responsibility for decisions and resulting consequences.

· Communication: Communicates (oral and written) professionally, respectfully, and positively with clients, coworkers, community members.

· Productivity and Quality: Meet expectations set by agency relative to productivity (volume of work, accuracy, and timeliness of its completion) and quality as defined by the position.

· Computer Systems: All employees must possess a sufficient understanding of computer operation to be able to navigate in and out of software to effectively learn and utilize the Agency’s electronics systems and various software programs. All computer systems access and electronic activities must

· Integrity: Demonstrates responsible and honest behavior in all roles, tasks and responsibilities. Follows through on commitments. Follows agency policies and procedures.

· Confidentiality: Observes all rules of confidentiality, both internally specified by poly and procedure and externally required by law.

· Reliability: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best jo possible; keeps commitments

· Mandatory Trainings and Self Development: Understands training requirements and attends required curriculum.

· Guidance/Work Direction Received: Follows established policies, procedures, or practices in performing most duties and assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Skills, and Conditions

Knowledge, Education and Training (licenses, programs, or certificates):

· Master Degree in Social Work, Counseling, or a related field required.

· Mental Health Professional (MHP) designation as defined by the State of Michigan required. If providing Child therapy, Child Mental Health Professional (CMHP) designation required, CPS-M required to supervise prevention staff, IMH III required to supervise infant mental health.

Experience: A minimum of two years of progressively more responsible or expansive experience in mental health related field is required. Three years of supervisory experience preferred. Lived experiences with mental illness, developmental disabilities, and/or substance use disorders valued.

Interpersonal and Communication Skills: Regularly requires a high level of interpersonal and communication skills such as resolving disagreements, disputes, or conflicts; leading training and educational sessions, making presentations, and applying formal counseling skills on a moderate level.

Guidance/Work Direction Received: Exercises considerable discretion in interpreting policies, procedures and practices and in selecting appropriate alternatives.

Supervisory or Managerial Responsibility: This is a second level manager position working through one or more subordinate managers.

Visual Concentration: Requires an average level of visual concentration.

Job Complexity: Regularly requires the use of data and information, which are typically a combination of factual and inferential elements. The steps, methods, or approaches followed in carrying out planning, problem-solving, analyzing, or decision-making are generally defined, but frequently require some modification, adaptation or creativity. Needed data and information may require significant time and effort to obtain and organize. There are significant intangibles or uncertainties to consider.

Job Impact:

· Impact on measures of financial activity or results is considered to be significant. Measures of financial activity or results, such as revenues, resource development, expenses and so forth will increase or decrease beyond normal boundaries set forth by plans, budgets, or past experience. Inadequacies require expenditure of additional resources, which result in variances from financial plans.

· Errors in judgment may have a significant impact upon the well-being or legal rights of others.

Working Conditions:

· No unusual physical exertion is required.

· Work is typically carried out in an agreeable environment as generally represented by normal office conditions.

· Tasks performed and the locations of the work are such that the incumbent’s exposure to accident and health hazards is unlikely.

Specific Requirements:

· Must have a valid Michigan driver’s license and a good driving record.

· High-level of computer skills, public speaking and presentation skills, excellent consensus building and creative strategic planning skills are required.

· Must be available to work a fully flexible schedule including evenings, weekends and holidays.