Housekeeping Supervisor

WERE CHANGING ENTERTAINMENT. COME JOIN US.:

Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.:

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

• $1,500 Retention bonus offered for all newly hired hourly positions Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)
• Non-Accrued Additional Time Off After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)
• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Free Costco or Sams Club membership after 90 days of employment
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) for Team Members who refer new applicants.
• Discounted bus tickets
• Hot meal served by the Leadership team once a month
• 20%?discount for Starbucks, Ara Spa, and all food outlets
• 100%?Colorado Gaming License reimbursement after?90?days of employment
• Hotel discounts available at all?43 PENN?properties, plus discounts on goods and services (including Barstool merch)
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

• The Housekeeping Supervisor is responsible for the day to day operations of all housekeeping and associated public areas on Ameristar property. Ensure clean, organized and attractive conditions for guests by performing the following duties, personally or through subordinate supervisors.
• Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual.
• Follow the inspection program for all guest rooms and housekeeping responsible areas.
• Fills all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met.
• Able to perform all job descriptions that report to your position.
• Ensure safe and proper use of all equipment and chemicals.
• Maintains a safety program to ensure all Team Members have a safe work environment.
• Manage/Control supplies and inventory in the department.
• Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task.
• Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
• Proficient in scheduling.
• Consistently updates himself/herself in the latest equipment and chemicals.
• Adheres to the approved preventative maintenance program on guest rooms and guest areas.
• Conducts daily room inspections to ensure a high quality of cleanliness.
• Ensures every room is inspected everyday.
• Must maintain the Ameristar expectation on Team Member files and file Audits.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Address Team Member questions and concerns.
• Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.
• Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed.
• Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Conduct and attends all regular departmental meetings as well as other related meetings.
• Maintains an appropriate level of community affairs involvement.
• Completes necessary reports in a timely manner to meet deadlines.

BRING US YOUR BEST.:

• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.
• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
• Highly organized and detail oriented.
• Uses time efficiently and effectively to manage priorities.
• Deals with simple and complex concepts effectively.
• Associates degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience.
• Preferably two (2) to three (3) years experience as a Housekeeping Supervisor in a medium to large hotel (years of experience vary by position).
• Equivalent combination of education and experience from the combined listed above.

STAY IN THE GAME. FOLLOW US.:

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:
Starting at $21.00 per hour