Host

The PlumpJack Host will facilitate seating and reservations for the restaurant, and to provide a gracious initial contact for arriving guest. To provide general supervision of the restaurant service staff to ensure service standards in the restaurant.

ESSENTIAL DUTIES:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the F&B Manager, when necessary, to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests at arrival, and to thank them at departure.
• To make the manager aware of all guest comments and complaints.
• To be aware, always, of current house count, visiting VIP’s and hotel functions, to provide personalized service to guests.
• To provide prompt, efficient, and gracious service, in person or over the telephone, including making restaurant reservations, greeting guests with salutations, seating guests as they arrive, providing menus, and responding to all requests for information regarding the restaurant and hotel.
• To oversee and ensure continuity of service in the dining room, including assisting service staff, as necessary.
• To ensure proper rotation of service stations when seating guests.
• To ensure the cleanliness and good condition of all menus, check presenters and wine lists used during each shift.
• To perform other tasks, including cross-training, as directed.

REQUIRED COMPETENCIES:

• Strong sense of urgency with an ability to meet deadlines with minimal supervision
• Excellent organizational skills and ability to handle multiple tasks
• Strong sense of customer service standards and expectations & safety awareness
• Able to understand and follow verbal and written instructions
• Maintain a neat & clean appearance in compliance with the company appearance standards
• Punctual, with the ability to report at scheduled start time