Paint Pro

Position Summary:

This position is responsible for overall customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity of the paint department.

Essential Duties:

·        Provide amazing, fast sales service by actively seeking out customers to assess their needs and provide assistance.

·        Provide information on product features/benefits, and know related items to sell an entire project.

·        Greet, qualify, recommend and close sales for customers in the paint department. 

·        Troubleshoot customer issues/problems that may arise

·        Possess basic knowledge of adjacent departments.

·        Department and product knowledge that includes, but is not limited to the following areas:

o   ability to identify and explain different types of paint (i.e. premium vs. economy)

o   identify and explain different paint finishes (i.e. flat, satin, eggshell, and semi-gloss)

o   explain and demonstrate faux and decorative finishes

o   identify and explain various painters’ tools including paint sprayers, power washers, edgers, rollers, brushes

o   ability to explain the different uses of adhesives, solvents, caulk.

·        Maintain the in-stock position of assigned area, and ensure that it is clean, shop able, and safe.

·        Work in cooperation with Store Management, other sales departments, and the front-end associates to ensure customers’ needs are met.

·        Use various equipment and machinery to match and mix paint; must be able to visually distinguish slight differences in a vast array of colors.

·        Responsible for Paint training, coaching and developing store associates in the Paint department.

·        Drive the Business To Business “B2B” paint business

·        Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience:

High School degree, some college preferred; or equivalent combination of education and experience.  Experience in a retail environment a plus.

Language Ability:

Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization.

Math Ability:

Should be able to calculate figures and amounts and apply basic concepts of math.

Reasoning Ability:

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Must have knowledge of retail computer systems and electronic cash registers. 

Knowledge of Ceridian Dayforce and Epicor Eagle a plus.

Experience with Benjamin Moore’s web portal, ACE’s web portal, XRite a plus.

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The noise level in the work environment is usually moderate.  Flexible hours of availability are required due to the demands of the retail environment.

Physical Demands:

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time up to 4 hours or more consecutively.

·   Ability to physically handle all merchandise purchased by customers to scan, bag and place back in the customers shopping cart.

·   Ability to physically use a scanner to scan all merchandise and to use all computer equipment to complete customer transactions.

·   Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set for in the sales associate job description.

·   Ability to restock shelves in all merchandising areas, with product and ability to clean and dust all shelves.

·   Lifting at least 7 to 10 lbs on a routine basis;  lifting may exceed 40 lbs in certain instances;

·   Bending, climbing and twisting is routine; the position requires the ability to retrieve, stock, and move product;

·   Manual dexterity; working with cash registers and computers, assembly of some products

·   The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.