Loan Processor/Support

Responsibilities

The Loan Processor/Support position is responsible for accurately preparing loan documentation for consumer and home equity line of credit (HELOC) loans for Loan Officers both in Luana and across all branch locations (remotely from Luana). This individual will work directly with Loan Officers and other Loan Processors or support staff to help process and close loans, providing assistance to complete each loan file per company policy and current regulations. This individual may prepare preliminary documents, disclosures, and closing documents within required regulatory timelines. 

Additionally, this position supports commercial/agricultural lenders in the Luana office with a variety of commercial, agricultural, and consumer support tasks. Responsible for appropriately managing requests relating to loan portfolios and providing accurate, timely and reliable documentation packaging support. Accurately assembles customer application documentation in accordance with loan officer and regulatory guidelines.

This individual may work with attorneys, abstractors, appraisers, insurance companies, closing companies, or customers to field questions, gather financials, or other information needed throughout the loan process from start to finish. Exceptional service must be provided to customers, Loan Officers, and any other parties involved throughout the loan process. This individual should have the ability to exercise extreme organization, multitask, and have a strong comfort level working in a fast-paced environment to meet deadlines when required. This individual should be able to work both independently and with a team as needed.

Other duties may include scanning, ordering and reviewing appraisals, credit reports, flood determinations, payoffs, releases, insurances, setting up AFT/ACH payments, collateral building and tracking, outgoing wires, and more. Loan Support answers customer questions in person or on the phone and may cross-sell products and services that may fit customer needs. All staff members work Saturdays on a rotating schedule.

Required Skills

• Minimum of 1+ years of loan-related experience or progressively more responsible experience at a financial institution. (Personal banking, loan processing/support, loan operations.)
  
• Highly attentive to detail with excellent organizational and time management skills. 
• Exceptional communication skills and display of professionalism.
• Self-motivated with a drive for self-development and learning.
• Team player, supportive and collaborative attitude with ability to work with other staff members to process loan related tasks efficiently and accurately.
  
• Satisfy Loan Officer or customer inquiries in a professional manner.
• Follow all established policies, procedures, and regulations.
• Promote Luana Savings Bank to our surrounding area, display professional appearance and behavior.
  
• Cross-sell appropriate products and services to current and prospective customers.
  
• Ensure clients and customers are connected to other individuals and resources they require.
• Capacity to search for ideas that may improve processes and enhance procedural efficiencies.
• Aptitude to problem solve and exercise common sense. 
• Intermediate computer skills with ability to operate Microsoft Word and Excel.
• Reside within a 25 mile radius from the Luana office or willing to relocate - please include location/relocation details in cover letter or resume submission.
• HS Diploma or GED required.

Desired Skills

• Minimum of 1+ years of consumer or HELOC loan processing experience at a financial institution. 
• Minimum of 1+ years of agricultural or commercial loan related experience at a financial institution. 
  
• Knowledge of commercial and agricultural documentation, procedures, and processing.
• Experience in Jack Henry core systems, Laser Pro and Byte Pro loan origination system.
• Minimum of an Associate's Degree in a related field.

Additional Info

• At-Will, Full-Time position based on 40 hours per week - when scheduled on a Saturday compensating time off is given during the week worked
• Schedule is 8AM-4:30PM M-F; 8AM-11AM Sat
• Travel: Minimal for occasional training
• Employment is subject to background and credit check

Benefits

• Paid Vacation, Sick, Personal, and Volunteer time off
• Salaried position
• Single, spouse, or family medical coverage offered with majority paid by employer - Employer funded HSA Account compliments the medical coverage plan
• 401(K) plan with employer match
• Additional Profit Sharing Plan that tops the industry

Luana Savings Bank is the multi-year consumer-voted BEST BANK in the entire METRO per the Des Moines Register Metro's Best Competition.  Operating with around 100 employees across 6 locations, we provide a team atmosphere where new ideas are encouraged. Every staff member is important and appreciated. We understand a successful business relies on staff contentment to provide the best customer experience possible. Our low turnover rate and employee longevity, as many as 50 YEARS OF SERVICE, is a testament to why professionals choose a career with Luana Savings Bank.

Luana Savings Bank is an Equal Opportunity Employer.