Loan Servicing Specialist II (HYBRID)

Responsibilities:

• Performs various loan file maintenances as requested.
• Audits reports to ensure accuracy and compliance with Georgia United's processes and procedures.
• Supports members and branches by answering questions regarding insurance claims.
• Maintains and updates members' GAP, debt and disability claims in the system.
• Processes collateral protection premium add-ons, refunds and interest refunds. Processes dept protection, GAP and warranty remittances and claims.
• Processes warranty cancelations and total loss warranty claims.
• Reconciles General Ledger.
• Responsible for correcting loan file maintenance errors.
• Research and resolve record keeping errors or discrepancies.
• Supports members and branches by answering loan servicing questions within different communication platforms.
• Completes required reports as requested.
• Investigates, processes and responds to credit disputes and discrepancies accordingly and timely. Including communication with the Credit Reporting Agencies (CRA) and updating credit reporting using the CRA approved system, E-Oscar.
• Monitors and tracks credit dispute requests to identify potential service or system deficiencies or issues.
• Keeps management informed of any significant problems with loan servicing, significant insurance claims problems and/or file maintenance issues.
• Responsible for title processing for the local and out of state Department of Motor Vehicles offices.
• Responsible for processing letter of guarantees and vehicle loan payoffs notifications. Submits electronic and paper titles to dealerships when loans are paid off.
• Responsible for lien operations, such as release requests and processing Credit union liens on titles used for collateral.
• Responsible for other functions and other duties assigned within the department.
• Assist with training of current and new team members.
• Assists with special projects in the department.
• Serves as backup for Team Lead duties as assigned.
• Responsible for projecting and maintaining the Credit Union's professional reputation with members by adhering to professional standards of conduct.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values.

Georgia United participates in E-Verify.

Team Player - Works well as a member of a group
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

High School (required)

3 years: * 3+ years of similar or related work experience. (required)
* Title Knowledge and Preparation experience is required. (required)
* Working knowledge of imaging system and be able to operate general office equipment. (required)
* Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, Email and Phone System. (required)