Sales/Catering Coordinator Full Time | San Luis Obispo Embassy Suites - San Luis Obispo, CA, 93405 chevron_right

Job Location San Luis Obispo Embassy Suites - San Luis Obispo, CA Education Level Not Specified **Position Overview**

The Sales and Catering Coordinator collaborates with the sales, catering, and Banquet teams to achieve established revenue goals and service metrics.

**Measures of Performance Competency**

Driving Sales

Collaborates and assist managers of each department by preparing accurate, creative customer correspondence and contracts

May be called upon to complete interest research requested to secure new business

Listens and reads customer; identifies needs and responds accordingly

Own and manage lead log and lead statistics to be used for strategic outbound sales

Aware of established goals for each department and the role play in the sales process to achieve or exceed those goals.

**Use of Tools & Processes**

Knowledge of and ability to assist managers with existing sales tools such as Delphi FDC, BID Clerk, Meeting Broker, and Cvent.

Maintains complete and accurate records of all customer interaction and correspondence in the sales system

Accurately produces and reviews all sales contracts, rate agreements, and banquet/catering event orders

Looks for ways to improve processes and enhance sales systems

Applies in-depth knowledge of Windsor Hospitality tools to find opportunities to increase profitability

Duties assigned by DOS specific to respective hotel

**Building a Service Culture**

Develops strong customer relationships through professional, courteous, and ethical interpersonal interaction

Ensures proper communication with other hotel departments

Awareness of hotels service scores and areas in need of improvement

**Supervisory Responsibilities**

This position does not have any supervisory responsibility.

**Physical Demands:** Light Work: Exerting up to 20 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

**Environmental Conditions:** Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered inside if the worker spends approximately 75 percent or more of the time inside.

**Reasoning, Mathematical and Language Development are indicative of the general level of development required to do this job. Some, but not necessarily all, areas mentioned in this section will be included in this job.**

**Reasoning Development: Apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Deal with several abstract and concrete variables.**

**Mathematical Development: Compute discount, interest, profit and loss; commission, markups and selling price; ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.**

**Algebra: Calculate variables and formulas; monomials and polynomials; ration and proportion variables; and square roots and radicals.**

**Geometry: Calculate plane and solid figures; circumference, area, and volume. Understand kinds of angles, and properties of pairs of angles.**

**Language Development: Reading: Read newspapers, periodicals, journals, and manuals.**

**Writing: Write business letters, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.**

**Speaking: Speak extemporaneously on a variety of subjects.**

**Relationships to Data, People and Things:**

**Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events.**

**People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.**

**Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material.**

**Specific Vocational Preparation:**

**Specific Vocational Preparation includes an occupationally significant combination of: vocational education, apprentice training, on-the-job training, or essential experience in less responsible jobs, which lead to the higher job, or serving in other jobs.**

**ON-THE-Job, and over 2 years hospitality experience preferred, including meeting planning and word processing.**

**To do this job, you must have the following licenses or certifications before being hired:**

**None**

**To do this job, you must have the following amount of total education and/or experience: (If hiring someone into this position, this would be the minimum amount of experience and education that would be required in order for the incumbent to have a reasonable expectation for success.)**

**Associates Degree preferred, OR an equivalent level of education and experience.**

**Education**

Bachelor's degree in hospitality, business, or related field preferred

**Knowledge/Skills**

One year or more of proven track record in hospitality sales

Excellent written and verbal communication skills

Ability to multi-task through strong organizational skills

Must be computer literate; have experience using Internet Explorer, Microsoft Office

Database management experience, Delphi FDC, ONQ preferred

Ability to be assertive and persuasive without being aggressive

Professional, upbeat telephone voice

Ability to engage management decision-makers and influencers at any level

**Work Experience**

Demonstrate ability to understand customer requirements and translate into sales solutions

Experience in internet research and database mining

Customer service experience by phone or in-person

**Work Attributes**

Highly self-motivated

Able to work independently

Ability to set priorities and work on several projects simultaneously while meeting established guidelines

Motivated by attainment of goals and metrics

**Working Environment**

Fast-paced, high energy

High touch both by phone, electronic, and in-person