Remote Customer Service Representative

**Remote Customer Service Representative**

**Job Description**

**Who we are**

**Duties & responsibilities** The successful candidate will:

* Handle all homeowner phone calls in a positive, courteous, and helpful manner.

* Identify homeowners concerns, research their issues, and provide answers that meet their needs.

* Develop workable solutions that satisfy our homeowners, our client/investors, and our company.

* Provide exceptional service during every contact with our homeowners.

* Process homeowners mortgage payments.

* Achieve company performance goals.

* Take part in continuous training in company policies/procedures and industry regulations.

**Skills & abilities**

The successful candidate needs:

* English fluency.

* Outstanding professional telephone communication skills.

* The ability to work from home is a must.

* Must be able to commute daily to office when the time comes.

* The ability to work well with homeowners of any mood or personality type.

* A positive attitude, with an eagerness to solve problems.

* Excellent reasoning and research skills; the ability to see the "big picture" *and* manage the details.

* The ability to safeguard confidential homeowner and company information.

* A strong work ethic, high integrity, and well-organized mindset.

* The ability to follow instructions but work with minimal direct supervision.

* Excellent keyboard skills.

* Ability to quickly learn new computer software.

* Preferred experience with Hyland OnBase software (document imaging system) or similar solution.

* Spanish or bilingual is a plus.

**Education & experience**

* High-school diploma (or equivalent).

* Over 1 year of inbound/outbound call-center experience.

* Mortgage experience preferred.

**Hours & System Requirements**

* Your hours and shift will vary based on call volume and business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily.

+ Available shifts:

- 8:00 am - 5:00 pm, Monday-Friday, Rotating weekends

- 9:00 am - 6:00 pm, Monday-Friday, Rotating weekends

- 10:00 am - 7:00 pm, Monday-Friday, Rotating weekends

* Secure home office consisting of:

+ Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

+ Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions

Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.

**Company Perks**:

* 15 Paid Time Off (PTO) days and 18 after 1st anniversary!

* 8 Paid Holidays

* Employee Engagement Activities

**Company Benefits**:

* Medical (including Health Savings Account & Flexible Savings Account)

* Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

* Tuition-Assistance Programs

* Performance-based Incentives

* Pet Insurance

* Advancement Opportunities

**Newrez NOW:**

* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

**Equal Employment Opportunity**

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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View Locations/Map **Posted**: 8/23/2021

**Job Reference #**: R1598