Lodge Host FT-5534

OMB NO: 1625-0120

Expiration Date: 01/30/2025

Announcement #: 5534

Opening Date: 1 February 2024

Pay Plan/Series/Pay Band: NF-1173-03

Closing Date: Until Filled

Work Schedule: Full Time

Position: Lodge Host

Salary: $18.00-$23.00/hour

Who May Apply: All Sources

Location: Marathon, FL

MWR Miami Cottages Marathon

DUTIES:

Coordinates the activities of assigned NAF segments such as housekeeping and custodial workers and supervisors for Recreation Lodging and TDY Lodging. May resolve complaints or serve as the Hospitality Manager in the Manager’s absence.

Supervises staff functions assigned, including reviewing, and approving actions of subordinate supervisors.

Performs other related duties as assigned.

Responsible for the day-to-day management and operations of the MWR Marathon Cottages and RV facilities to include maintaining fiscal accountability of funds and required documents, ensure a safe and healthy environment for guest, cottage cleanliness, identifying and re-ordering stock items as needed and recreational boating program.

Provides quality customer service in a professional manner when conducting business via the phone, computer or in person.

Is responsible for maintaining the reservation system and its web page. Ensures all customer reservations/ cancelations are confirmed with customer notification within 48 hours.

Conducts customer check ins and outs, provides guests with all required documents, advises guests all rules and proper use of MWR facilities along with check out procedures. Conducts check out with guest and takes appropriate action as needed if there are any discrepancies.

Is responsible for the housekeeping of the cottages and conducts these duties to ensure their cleanliness is maintained at the highest standards. Maintains the office and other workspaces such as the supply and linen closets and work shed to the same standards.

Is responsible for the boating program, checks out boats to customers ensuring they meet the requirements, issues life jackets and all other safter gear, does a complete check out with each customer, ensure float plans are in order and all rules and emergency procedures has been explained. Is responsible for the cleaning of the boats and ensuring the engines are properly flushed. Prepares boats for incoming storms and hurricanes.

Is responsible for the maintenance and repair of the facilities. May be required to conduct self-help projects that include but not limited to painting, carpentry, plumbing, and screening. When projects are beyond self-help, submit request for work to the MWR Director for approval of contracted services.

Landscaping and grounds maintenance of the MWR facility is the responsibility and duties of the lodge hosts. This requires being outside in the heat for extended periods of time using tools and machinery associated to the duties of mowing grass, trimming bushes and edging. Keep all areas to include the parking lot clean and free of debris.

Coordinates laundry service with local vendor ensuring all items are picked up and returned on time maintaining proper stock levels at all times. Approves all vendor payments and properly accounts for transactions in accounting system.

Fiscal responsibilities and funds management. Receives and documents customer payments and refunds by CC, Check or Cash. Is responsible for day-to-day operations purchases of supplies and services using MWR funds. Tracks all income and expenditures using QuickBooks or similar system. Keeps MWR director informed of all expenditures, in particular of any unusual activities, situations, or emergency expenses. Emergency purchases or services over $1000.00 must be approved by MWR Director or his designee. Must be aware of facility expenses and revenues to meet the USCG Standards for a CAT C MWR operation.

Responsible for the safety and wellbeing of those using the MWR facilities. Conducts monthly safety inspections and maintains logs in accordance to IAW COMSISNT 1710.3(series) tries to resolves all safety issues on the spot and or reports them to MWR Director for awareness and or resolution.

Ensures all required paperwork and documentation are completed and submitted in a timely manner such as daily activity reports, inventories, time and attendance, purchase orders, financial reports, and others as needed. Reads and responds to all emails and phone calls prior to shift end but not later than 24 hours after receiving.

Works with and shows upmost respect to Active Duty and civilian personnel, Light House Preservation Society, volunteers, contractors, Hillsboro Beach Club staff, and all visiting guests. Keeps MWR Director informed of any situations that may arise from interactions.

Smoking is only permitted by MWR staff members in the Stations designated smoking areas at approved and appropriate times.

Completes all required training and certifications in the allotted time given.

QUALIFICATIONS REQUIRED:

Minimum:

1. 1 year customer service experience.

2. Ability to use a computer system for related duties specified in the task statement.

3. Ability to work indoors and outdoors for related duties specified in the task statement.

4. Ability to safely operate a 22ft center console boat and obtain the FL safe boater card within 2 months of hiring.

5. Ability to perform but not limited to the related duties of maintenance and ground keeping specified in the task listing.

6. Must have and maintain a FL Driver’s License.

7. Must be able to communicate in English with effective oral and written skills.

Preferred (In addition to the minimum qualifications):

1. Supervisory or managerial experience in a quality hotel/motel, resort, campground or other like recreational program.

2. Knowledge and skills proficient to operate, maintain and repair the MWR boats.

3. Knowledgeable experience and skills in facility maintenance and repairs.

4. Knowledgeable experience in groundskeeping

5. Knowledgeable experience and skills related to financial operations. With the ability to prepare budgets and financial reports utilizing bookkeeping/ and accounting software such as QuickBooks.

Your resume/application will be screened on the qualifications listed below.

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere:

· Paid Annual and Sick Leave

· Holiday Pay

· Medical/Dental/Vision Insurance

· Flexible/Dependent Spending Account

· Pension Plan

· 401k Savings Plan

· Life Insurance

· Short Term/Long Term Disability

· Tuition Assistance

· Paid Parental Leave

*Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

OTHER ESSENTIAL INFORMATION:

- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.

- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.

- Must satisfactorily complete a Federal Background check.

HOW TO APPLY

You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration.

Additional Information on how you will be evaluated:

Your resume/application must demonstrate the required experience/education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social, committee, sports, internships). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and leadership experience that translates directly to paid employment. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at the bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.

Search by location or Job Title for:

Lodge Host FT 5534

Marathon, FL, US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualify them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however, failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-new, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.