RN Clinical Expediter - CareComm Command Center - Clinic

RN Clinical Expediter - CareComm Command Center

The Clinical Expediter plays a pivotal role in improving patient access/flow and enhancing quality of care using clinical expertise, leadership, organizational awareness, and critical thinking skills. The Expediter's focus is the latter half of the care progression spectrum focusing on resolving delays in care and discharge barriers. This person will focus on actions that are patient specific to improve patient experience and flow. Additionally, the Clinical Expediter will work closely with CareComm leadership to prioritize work for the day (e.g. highest need is vascular beds). The Clinical Expediter is expected to utilize real-time and predictive information in CareComm; he or she will monitor, triage, and address alerts on relevant tiles (ex: Delays in Care, Discharge Planning, Patient Pathways). The Clinical Expediter will investigate alerts using the electronic medical record and/or contacting the appropriate parties and determine the appropriate action for resolution. Once a resolution path is decided, the Clinical Expediter will communicate / work in partnership with the local care team to support resolution. Job Knowledge: * In depth understanding of the alerts, trends, flags and information provided on the tiles; able to identify patterns requiring proactive strategies to assure patient progression. * Triages alerts via investigation with the electronic medical record, conversations with the care areas, and other available resources. * Triages barriers to discharge to optimize impact on hospital capacity and free up high demand beds. * In real time, expedites, prioritizes, synchronizes and mediates clinical issues, removes barriers to discharge and addresses delays in care. * Liaises with CareComm leadership, team members, and providers regarding clinical priorities and synchronization based on system needs. Problem Solving/Critical Thinking: * Manages deviations from patient care pathways; resolves bottlenecks/variation in service level agreements, prioritizes with support services, and communicates with a variety of clinical departments. * Strong listening skills; able to synthesize information to identify root cause. Teamwork: * Connects with local care teams to resolve delays; collaborates in a supportive partnership. * Must be able to communicate effectively at all levels within and outside CareComm * Responsive to requests from CareComm leadership & care areas for support Communication: * Must be able to communicate effectively at all levels within and outside CareComm Quality: * Collaborates with CareComm Center operations and acute care leadership to identify process improvement strategies, reduce patient length of stay (LOS), trend delays, support quality initiatives and enhance patient safety. * Proactively assists flow teams to avoid 611 and ED bypass occurrences. * BSN preferred. * Licensure to practice as a Registered Nurse in the State of Florida. * Registration with related professional association. * Adult med-surg and/or ICU experience strongly preferred. * Five (5) years of experience in related area of practice required. * Ability to innovate, problem solve, build relationships, and negotiate is required.