Pathway of Hope Case Manager

The Salvation Army

Position Description

Position Title: Pathway of Hope Case Manager

Report To: Corps Officer

Qualifications:

Education:

Bachelor's degree in the human service area or significant experience will be considered in lieu of.

Experience:

A minimum of two years of progressive years of case management and client support in the social services profession or related educational experiences.

Skills:

Individual must be able to work in a confidential manner and manage the varied demands of working with vulnerable, high-risk individuals and families. Having the ability to work effectively with a multicultural or varying socioeconomic status caseload. Individuals must be flexible in order to handle unexpected crises with calmness and good judgment; must have a working knowledge of community resources, good communication, and organizational skills, effective problem-solving skills and are able to relate well to adults in a patient, courteous and respectful manner. Must have knowledge of the computer particularly Microsoft products and social media platforms. All employees must be able to pass a background check and MVR for driving TSA Vehicles.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary:

Provide supportive services in Ottawa using the Pathway of Hope strengths-based case management approach to individuals and families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives.

Pathway of Hope - Essential Functions

• Conduct outreach and engagement services in each Corps Community in order to identify and support participants for Pathway of Hope case management services. Engage and build rapport with the target population and meet the desired outcomes of eligibility requirements.
• Collaborate with local leadership to best support clients and their designated goals.
• Maintain an appropriate caseload (at least 10 unduplicated families per fiscal year and carry at least 5-7 active families at any given time). Provide appropriate referrals and linkage to support individuals and families of the local community.
• Perform client intake including any assessments and measurements and ongoing follow up needs as appropriate. Must be able to assess any serious personal safety and mental health issues. Provide information on available community resources and referrals as necessary.
• Maintain an accurate and updated case plan to support stability and self-sufficiency to include both short and long-term goals with related activities and action steps.
• Maintain written and electronic case files with all relevant client information along with advocacy and financial services as necessary. (i.e., court appointments, landlord/tenant conflict resolution, etc.)
• Engage and collaborate by participating in monthly supervision, divisional case manager cluster call-ins, and local Pathway of Hope team meetings driven by the POH Regional Coordinator to ensure best practices.
• Create and maintain electronic comprehensive demographic data as required on all participants. Must be able to enter in all data required into the Salvation Army Information Management System promptly and with a high level of accuracy.
• All other duties as related to Pathway of Hope Case Management as assigned by Corps Officer

Position Ranking:

FT - Non-Exempt

Physical Demands/ Work Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions.

This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk clearly and listen intently, to stand, walk, sit, and use hands and fingers. Individual must be able to reach with hands and arms, climb or balance, stoop, kneel, or crouch. Individual must also be able to lift up to fifty pounds. The use of Office and Computer Equipment will be necessary. Vision abilities will require close vision. There is low to moderate noise level for this position.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.