Homecare Service Representative (HSR)

Primary Purpose
This position is responsible for providing home delivery and pickup of home medical and oxygen equipment products, including respiratory equipment to clients.

Key Accountabilities
• Deliveries, setups, and pickups of home medical/oxygen equipment within an assigned route in a prompt, courteous, and professional manner
• Responsible for coordinating vehicle maintenance
• Safely loading and unloading of home medical and oxygen equipment
• Work within a high safety standard while identifying and communicating any safety hazards at delivery sites• Responsible for completing various regulatory paperwork, including TDG, Vehicle Inspection Reports, Hours of Service etc.
• Complete routine assessments of equipment and identify potential repairs at customer sites
• Provide verbal product education and supporting documentation to clients in accordance with company procedures
• Troubleshoot equipment malfunctions
• Maintain good housekeeping practices
• Complete daily inventory tasks
• Ability to work various shifts, including days, evenings, weekends, and holidays
• Must be available for afterhours/on-call emergency service on a rotational basis

Required Qualifications

Education

• High school graduate or equivalent experience

Experience

• 3 years valid driver’s license with a clean driving record
• 1-year experience driving with similar type vehicle preferred
• 1-year experience working in a customer service environment

Knowledge / Skills / Abilities

• Must be safety oriented
• Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 75 pounds
• Must comply with internal policies, procedures, and Government regulations
• Strong ability to set priorities and follow through on tasks within tight deadlines
• Proficiency in Microsoft 365: Must be able to efficiently use Microsoft Teams, Outlook, Excel, and Word
• Proficiency using smart phone technology
• Strong attention to detail
• Must be a team player
• Must have strong customer focus and patience
• Must be dependable and accountable (attendance and punctuality)