Store Manager

SUMMARY:

The Store Manager will manage the daily operations of the store. They will maintain a pleasant and courteous environment to customers and team members according to company goals, policies, and procedures.

ESSENTIAL JOB FUNCTIONS:

• Direct, supervise, and organize all daily retail operations of store according to Company policy.     
• Prepare and oversee proper and thorough preparation of necessary reports and paperwork by employees daily, weekly, monthly.
• Maintain staffing (hiring and employee reorganization); create schedules to meet business needs and ensure excellent customer service.
• Maintain clean and polished appearance of store all areas of the store, both indoor and outdoor.
• Ensure all required marketing (posters, signage, etc.) are displayed appropriately.
• Practice excellent customer service
• Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions.
• Adhere to and enforce proper cash handling procedures to prevent losses and enforce security controls established by Company.
• Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment.
• Analyze daily sales and expense information, perform all other financial analysis to maximize sales/net profits and review profit/loss statements to assist in making recommendations to increase profit margins.
• Receive supplies and products, verify orders received versus invoice data
• Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
• Ensure the accurate and timely training of all new staff members.
• Actively resolve customer’s complaints
• Other duties as assigned by Retail Area Manager.

JOB QUALIFICATIONS:

• 5+ years of experience as an Store Manager or Supervisor at a retail store.
• Must be at least 18 years of age.
• High School diploma or GED preferred.
• Must be authorized to work in the U.S.
• Must have a valid, infraction-free Driver’s License.
• Ability to communicate effectively in English, both in written and oral forms is required.
• Strong capability to understand and follow oral and written instructions.
• Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division.
• Demonstrated experience operating a cash register, computer console, and other related equipment and tools.
• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
• Demonstrated knowledge of a wide range of goods and services of a retail store.
• Excellent multi-tasking skills with proven success in meeting established deadlines.
• Experience planning, coordinating, and monitoring the work of others.
• Ability to maintain a variety of logs, records, and reports related to the assigned functions.
• Excellent experience with initiating merchandising and displays in store.
• Be able to work irregular shifts, including weekends, overnight shifts, and holidays
• Abil  ity to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment.