Mitigation Technician Level 2

Position Summary / Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our Emergency Mitigation, Trauma and Mold services.

Assist in preparing team members to deliver above listed services while helping to hold Team accountable to Summit standards.

Principle Duties and Responsibilities

• Effectively perform all Emergency Mitigation, Trauma Clean-up, Mold Abatement, and Emergency Board-up services to include both commercial and residential projects

• Communicate effectively with all parties involved with a claim

• Lead large/complex or commercial projects

• Write scope/estimates as needed

• Perform basic equipment maintenance

• Perform basic vehicle maintenance

• Inspect completed work

• Supervise technicians in performance of company services on projects

• Assist in providing training and hold personnel accountable on company procedures, reporting and performing services

• Assist in the continued development of services, processes and systems deployed by Summit’s Emergency Mitigation team

• Assist with performance evaluations and personnel management

• Provide Quality Control on active projects

• May have more than one active project at one time

Additional Duties and Responsibilities

• Attend all company meetings

• Maintain appearance and stock of appropriate tools, materials, cleaning chemicals, and supplies for company vehicles

• Maintain inventory of related supplies

• Ensure personnel follow basic tool, equipment and material load inventory lists

• Ensure personnel conduct standard vehicle maintenance and pre-trip processes

Decision Rights and Authority

• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property

• Assign specific tasks to technicians within a work crew

Working Relationships and Scope

• Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors or Managers

Performance Competencies

• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Shows respect when addressing customers and superiors. Able to effectively respond to and calm excited customers. Uses questioning to accurately identify the type and extent of issue and describes the steps that will be taken. Adaptable and able to think on his/her feet.

• Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

• Planning & Organizing – Plans and organizes work activities considering both the nature of the job at hand as well as the capabilities and strengths of technicians and laborers. Focuses on key priorities. Effectively manages multiple tasks simultaneously. Pays attention to details.

• Technical – Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.

• Quality – the individual demonstrates accuracy and thoroughness and monitors his / her own work, as well as that of the other crew members, to ensure quality.

• Technology – Regularly uses standard word processing, spreadsheet and job management software tools and available hardware to report job activities and create required documentation including photos of job sites.
  
  

Qualifications - Knowledge, Skills and Abilities

• Education and Experience

High school (or GED) diploma plus 2 to 4 years of industry experience.

• Mathematical skills

Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units. Ability to compute percentages and to verify the reasonableness of estimates, financial data and reports within the context of information provided.

• Computer skills

Demonstrates basic proficiency in the use of computers and computer software (especially MS Word, Excel and applicable job management software), email and portable devices used to report and record daily activity.

• Certificates, Licenses and Registrations

Certification in performing appropriate services: Water Mitigation, Mold, etc.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Working Conditions

• The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.

• Noise level in the work environment can be loud and require hearing protection