ReStore Manager

Are you looking for a meaningful job that serves and contributes to our community? Habitat for Humanity of the New River Valley, an award-winning Non-Profit of the Year from the Chamber of Commerce, and the Virginia Housing Awards Outstanding Rural Housing Development is seeking ReStore Manager candidate.

About Habitat for Humanity

The New River Valley Habitat for Humanity Affiliate was established in 1987. We are a subsidiary of Habitat for Humanity International, a global non-profit housing organization that seeks to provide affordable housing by bringing the community together to build homes. Since 1976, Habitat for Humanity has served over 2 million families, building over 500,000 homes!

Our Mission

Habitat for Humanity builds strength, stability, and self-reliance through shelter. No matter who we are or where we come from, we all deserve a decent place to live. Our goal is to partner with families to provide their needed housing. A Habitat home is a strong foundation and a stabilizing force for a family. Everyone deserves an opportunity for a better life.

As an integral part of Habitat for Humanity of the New River Valley’s ReStore team, the ideal candidate will be responsible and conscientious and demonstrate excellent interpersonal, communication, and customer service skills. Responsible for leading, managing and growing the ReStore for Habitat for Humanity of the NRV. Performs complex professional and administrative work including achieving operational, financial, volunteer, customer, and donor goals within the ReStore. Performs special assignments and related work as required. This full-time position requires 40 hours per week, and the ability to work evenings, and weekends. Open availability is required.

Duties and Responsibilities:

An employee in this class performs important operations and administrative work involving planning, organizing, and coordinating the major ReStore functions for the Habitat for Humanity. Functions performed include organizational development, high level public relations, employee relations including training, hiring manager, and performance appraisals. Work is performed under the general supervision of the Executive Director. The ReStore Manager must maintain an interactive relationship with the Habitat for Humanity Restore Staff, Administrative Staff in coordinating operations, and confidentiality must always be maintained.

· Opening and closing of the ReStore for scheduled daily hours.

· Daily sales/cash register reconciliation and deposits.

· Maintain strict safety policies.

Oversee the effective merchandising of the sales floor, maximizing available display space and aesthetic appeal. Use inventory control and effective pricing strategies to maximize the value of the merchandise and ensure appropriate turnover.

· Work with the processing team to ensure that all donations are cleaned, tested, researched, and priced before going to the sales floor.

· Work with Marketing Team in developing and implementing marketing and public relations campaigns for increasing donations and sales.

· Work closely with the Executive Director and Administrative staff to ensure ReStore policies and procedures are followed.

· Achieve excellent customer, donor, and volunteer ratings.

· Work to build donations and donor base through positive relationships, donor outreach and procurement. Collaboration with Buyer and Procurement Specialist is a must.

· Dedication to and ability to articulate the mission of the Habitat for Humanity of the New River Valley.

· Demonstrated competency to establish and maintain effective working relationships.

· Comprehensive knowledge of retail sales operations management and procedures and retail sales techniques.

· Ability to produce word-processing documents, spreadsheets, reports, and desktop publishing in a timely and accurate manner.

· Comprehensive knowledge of business math, finance, and English grammar.

· Ability to write clearly, concisely, and effectively, and to follow complex oral and written policies, procedures, and laws.

· Ability to take initiative, exercise independent judgment, and prioritize assignments, accomplish assigned tasks with a minimum of supervision.

· Ability to maintain the confidentiality of information overseen within the office.

Specific Knowledge and Skills Required:

· Growth in Retail Revenues based on predetermined goals and objectives.

· Maintain profitability percentages based on predetermined goals of objectives.

· On a year-to-year basis increase donations both household and non-household items.

· Based on statistical data, sales per square foot equal or greater than restores in Virginia of similar size.

· Recruits, interviews applicants and recommends applicants for further consideration, trains new staff.

· Oversees the daily workflow of the department including ReStore Associates, Warehouse Associates and Drivers, Buyer, and Procurement Specialist, including Volunteers.

· Provide special training programs to staff as required.

· Responds to or refers to inquiries regarding employment practices.

· Collect, record and file staff performance evaluations.

· Provides constructive and timely performance evaluations.

· Assists with disciplinary actions in accordance with company policies.

· Sales generator and a team leader able to build both customer and donor base.

· Self-motivated, dependable, and enthusiastic. Enjoy working with people from diverse backgrounds.

· Ability to manage and defuse challenging situations with tact.

· Excellent communication and conflict resolution skills.

· Commitment to a safe working environment.

· Ability to provide leadership and supervision to staff and volunteers while also having the ability to perform most tasks in the absence of staff or volunteers.

· Computer knowledgeable; including Microsoft Office, QuickBooks (including POS software), UAttend (time management), or willingness and capability to learn and use these programs.

Please note this is not an all-encompassing list of responsibilities. Duties and Responsibilities may change over time, with or without notice. Job candidates should be flexible and willing to adapt. The position requires occasional interaction with the Habitat for Humanity Executive Director, Chief Operations Officer, and Volunteer Coordinator. Candidate should demonstrate the ability to work collaboratively in groups.

Education:

Required: Education equivalent to graduation from high school, supplemented by administrative experience in operations and retail sales management.

Preferred: A four-year (Bachelor’s) degree from an accredited college or university with major coursework in business, public administration, or related field.

Other:

Must be a citizen of the United States with ability to provide employment eligibility documentation.

Subject to a complete criminal history background search with acceptable results.

Must be able to respond to the ReStore within one hour from place or primary residence.

Lift and/or exert force up to 50 lbs. occasionally or insignificant weights frequently; sitting occasionally.

Work Location: One location, travel less than 25%

EEO, DE&I, ADA Statement: Habitat for Humanity of the New River Valley is fully committed to attracting, retaining, developing, and promoting the most qualified employees and does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, genetic information, protected veteran status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Habitat for Humanity is committed to building a diverse, inclusive workforce. We endeavor to reach diverse audiences for our openings, are committed to having diverse interviewer panels for candidates, and work to educate hiring managers about important issues such as unconscious bias and how to conduct fair and equitable interviewing and hiring processes.

As part of the Company’s EEO commitment, we will also provide reasonable accommodation consistent with applicable law. The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job unless doing so would cause significant difficulty or expense—i.e., an undue hardship. If you seek accommodation because of a medical condition or impairment related to pregnancy, childbirth, or related medical conditions, please notify Human Resources so we can evaluate your request.

HFHNRV is an EEO/Veterans/Disability