Roadside Assistance Technician

Job Title: Roadside Assistance Technician

Save the day, every day, at Pop-A-Lock!

We're growing fast and so can your career! If you’re looking for a job that provides independence, variety, and the ability to make a difference in people’s lives, join us to unlock your potential for more.

Highlights (What’s in it for me?)

Based on Performance

Annual Pay Range: $25,000 - $52,000 per year

Growth Opportunities for top performers

• Management / Leadership Opportunities
• Transition to the Customer Service Team
• Transition to the Locksmith Team
• Transition to the Market Development Team
• Transition to the Sales and Business Development Team

Benefits

• Medical Insurance
• Dental Insurance
• Vision insurance
• Employee discount
• 401K Plan

Training

• No previous experience is required.
• We provide full training to help you develop valuable skills.

Environment

• Business Casual Environment
• Fun Atmosphere
• Culture Focused

About Pop-A-Lock

At Pop-A-Lock, we offer satisfying career opportunities that change lives for both our team members and our customers. We are America’s largest and most trusted locksmith, car door unlocking, and roadside assistance company. We create peace of mind for our customers by providing them with safety, security, and relief from everyday emergencies.

Who we Are:

Mission statement: “To Glorify God and enrich lives while delivering the most trustworthy source of security to the world.”

Company Values:

Love: Treat others as you would like to be treated.

Servant's Heart: Lead with what people need.

Excellence: Do great things with the gifts you’ve been given.

Courage: Learn, improve, and boldly drive change.

Integrity: Be who you are and live up to your commitments.

Community: Together we’re better.

Joy: Discover the joy. It’s there.

Why Join Pop-A-Lock?

Here are the top reasons our people love working at Pop-A-Lock

• Your Opinion Counts: While we do have our own standards and processes, we are very open to anyone in the organization proposing a new method. While not all ideas can be implemented, we are proud that many of our major improvements come from our employees.
• Make a Difference in Your Community: Experience the rewarding feeling of saving the day, every day, by helping people out of emergencies.
• We Love Variety: Flexibility is the name of the game. We are able to do many functions of our jobs not in an office / are mobile ready or have a work remotely possibility. While not all jobs fall inside of this category, we work hard to ensure an engaging and flexible work environment.
• Get Rewarded Based on Your Effort: Earn based on your effort. We want to compensate you for assisting us in reaching our company goals.
• Job Security and Growth Opportunity: We’re growing fast, and we always need good people today and for years to come. We look first internally for leaders, roadside assistance technicians, locksmiths, market development team, and sales professionals.

What You Bring to the Table

We are looking for customer-focused Roadside Assistance Technicians. As a Roadside Assistance Technician, you will be assisting customers who have had trouble with their car. The major services provided are:

• Jump Start Assists (JS)
• Battery Sales
• Car Door Unlocks (CDU’s)
• Fuel Delivery
• Lock Picks
• Tire Changes

Our staff enjoy solving problems and helping our community. We strive to utilize industry best in class technology to ensure that we are able to deliver a high quality product to our customers while always focusing on internal improvement.

We operate 24/7 which provides several scheduling options.

Qualifications

Preferred (While preferred we are focused on Skills Based Recruiting and are engaged in training up our staff):

• Roadside Assistance Background
• Towing Background
• Taxi / Uber / Rideshare Background
• Light Automotive Repair Background
• Bi-Lingual

Required:

• Valid Drivers License with Clean DMV Record
• Ability to pass a background check
• Ability to conduct physical work (Tire Changes, CDU’s, Etc)

Soft Skills Required:

• Ability to work independently
• Be a good communicator
• Be reliable and trustworthy
• Critical thinking to solve problems in the field
• Excel in a fast-paced ever changing environment
• Excited to multi-task
• Have a curiosity and drive to be in a continuous learning environment

Does this sound like you?

Roadside Assistance positions / Locksmithing Activities (Locksmith / Car Door Unlocking) *REQUIRES BACKGROUND CHECKS

• You have a valid driver’s license and a clean driving record.
• You have a clean criminal background check. We will check!

Flexibility

• You can work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Enjoy a business casual environment!
• Looking for shifts that accommodate a work life balance.

Passion for Learning

• You are trainable and enjoy learning new skills and new technologies.
• You have a knack for problem-solving.

Customer Service Focused

• You are trustworthy and reliable, with strong customer communication skills.
• You are patient and known for your high attention to detail.

Application Process:

Successful applicants will hear from us within 1 business week. We conduct video interviews and a brief assessment to determine if you’re the right fit. After an initial interview we will conduct an in-person interview at our local office.

Apply to unlock your new career today!

Pop-A-Lock is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To find out more visit us at www.popalocklv.com