Outreach Specialists - Full-time / Part-time

Our Sr. Outreach Specialists make and receive phone calls with the intent of promoting Human Arc's services. They provide a high level of customer service and support to Medicaid health plan members. They rely on experience, training, and analytic skills to determine eligibility for government programs. Sr. Outreach Specialists handle confidential protected health information in their daily work.

- Read, understand, and follow all Company policies and procedures.
- Acknowledge review and
acceptance of responsibility for the policies and procedures annually in writing.
- Protect all confidential information seen, received, or that is communicated while performing job duties
or otherwise.
- Eligibility Screening
- Makes outbound and receives inbound calls with the intent of promoting or selling company services
- Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
- Uses system to ensure appropriate questions are asked
- Interpret and explains information such as eligibility requirements and application details
- Uses probing questions to clarify eligibility data with patient or member
- Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy
- Utilizes the computer system to accurately complete the screening for eligibility and disposition
the account as required
- Uses appropriate resources to support decision making
- Completes brief case summary
- Completes online application
- Initiate procedures to refer patient/member to other agencies for assistance as appropriate
- Monitors actions to ensure goals are met

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.