Customer Service Rep - Full-time / Part-time

Apply today for an immediate interview!!

Responsibilities:

- Respond to customers telephone, chat and e-mail inquiries in a 24x7x365 environment.
-Respond in a professional and pleasant manner in all interactions.
- Provide accurate information across all retail, business and concierge products and services.
-Offer solutions while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening empathetically and tolerating difficult customers calmly.
-Responsible for outbound calling projects when events or customer impacting system issues arise.
- Exercise good judgment according to current policies and procedures when resolving customer situations.
- Recognize potential exceptions and make decisions to ensure customer satisfaction and retention.
- Exceed increasingly challenging quality and productivity standards to support our department and company goals and initiatives.

Must:
-2+ years of customer service experience
-Strong computer skills
-Ability to multi-task and very detail oriented
-High school diploma or equivalent

Plus:
-Associates degree or other higher education
-Previous finance/accounting/banking experience

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.