Field Sales Force Liaison - Full-time / Part-time

Aerotek is partnering with one of its largest pharmaceutical clients in the Triangle Area to support their rapidly growing company. A Field Sales Force Liaison is needed to work within our client's contact center. Position entails Handling day-to-day communications between the program and the client field sales force. This includes collaborating with internal and external teams, program managers, and operational teams to support reimbursement access within the scope of the program.

Responsibilities

• Primary point of contact for client field personnel (sales representatives, field reimbursement personnel) Liaison between client field force and program team

• Problem solves issues with autonomy and serves as first line of escalation for complex reimbursement issues for field team

• Provide information on relevant regional challenges and updates to operations excellence leadership team
• Establishes relationships, develops trust, and maintains rapport with field support team; acts as an assigned liaison to client contacts
• Serve as an advocate to field sales force and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
• Keeps the program management abreast on all aspects of field communications and escalations
• Assistance to key accounts to help overcome access barriers for client stakeholders
• Educate on and represent patient support programs to internal and external stakeholders including sites of care and client sales and field support team

• Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
• Participate in cross functional field advisory board meetings
• Proactively identify potential areas of opportunity or risk based on escalation trends and collaborate with program management and field team to resolve

• Ability to perform thorough insurance benefit investigations, communicate insurance coverage to patients and providers, guide and follow up on prior authorizations, and assist with appeal processes
• Assist with insurance benefit investigations, and triage cases according to program standard operating procedures.

Qualifications

• Bachelors degree and 4 years of reimbursement/insurance,health care billing, physician office, health insurance processing preferred or in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance,health care billing, physician office, health insurance processing

• 2+ years of experience supporting field based team in the pharmaceutical or health care industry

• Extensive knowledge of pharmacy benefit methodologies for pharmaceuticals

• Extensive knowledge of Medicare, Medicaid, and private payer payment methodologies
• Impeccable communication skills

• Initiative and strong work ethic critical
• Ability to lead within a fluid and dynamic environment

• Ability to multitask and prioritize in a fast-paced environment

• Excellent problem-solving and decision-making skills required
• Attention to details
• Strong organizational skills

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About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.