Pharmacy Customer Service Rep

As a Pharmacy Service Representative, you will be a key member of the Specialty Pharmacy by enhancing our members experience within their specific health plan. The purpose of this Pharmacy Service Representative is to provide expertise and customer service to our valued members or providers relating to enrollment, refilling of prescription orders, discussing benefits, and any/all other questions in regards to their health plan.

Primary responsibilities of the Pharmacy Service Representative include

• Interacting with members who may have serious chronic conditions, as well as physician practices, insurance carriers, health plans, and pharmacy operations team members
• Answering inbound and outbound calls
• Routing calls to appropriate department(s)
• Entering accurate information into a multi-screen computer application.
• Assisting pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities.
• Work as a team and depend on each other. If you are not at work when scheduled you can't contribute to your team. We strive for perfect attendance so we can help people on their path to better health.

Qualifications of a successful candidate

• Minimum 1+ year experience in a customer service role including inbound/outbound phone responsibilities.
• Qualified candidates must possess a solid work ethic
• Pharmacy, medical, pharmacy benefit management, home health, or caregiver job knowledge including insurance and/or medical terminology knowledge.
• Most successful candidates also possess strong computer navigation skills. PC proficiency in Windows-based applications, internet skills, navigation, and troubleshooting ability.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.