Contact Center Agent

Apply today for an immediate interview!

Responsibilities:

-Agents will handle outbound telephone calls to counsel and persuade borrowers to maintain their student loan account(s) in good standing.

-Verify and obtain new demographic information during contacts with borrowers and others.

-Secure information and documentation necessary to qualify borrowers for payment plans, deferments and forbearance's.

-Assist in the investigation of difficult and problem accounts.

-Document communication and borrower commitments by using appropriate codes that apply to content of the call

-Will be making 75+ calls per day

Must:
-2+ years of customer service experience
-40 wpm

Plus:
-Call center experience
-Experience using various online account systems and research tools
-Collections or related account rehabilitation experience
-Problem solving and analytical thinking skills to quickly identify the solutions that are in the best interest of the customer
-Ability to hit and achieve goals

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.