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in Cranberry Township, PA

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About this job

Want to love where you work? At JOANN Fabric and Craft Stores, our team members are the key to our ability to achieve our mission – to spark the creativity that lives in every person. When you shop our stores, not only will our stores and the products we sell excite you, you will quickly notice that our teams are inspired to provide exceptional service. They are the reason we are the best fabric and craft retail brand in the country. They are why our customers love to shop our stores. In each of our approximately 850 locations in 49 states, you will find our Team Members directly interacting with customers and assisting with operational, merchandising, and receiving tasks throughout the store. If you are dynamic, energetic and have a passion for serving and inspiring creativity, you will love working at JOANN.

 

Summary

The Key Holder is responsible for maintaining the core competencies, guidelines, and policies set forth by the company when functioning as the Manager on Duty. The Jo-Ann Key Holder is responsible for:

  • An exceptional in-store experience and excellent customer service through direct interaction and engagement with customers and team members.
  • Providing excellent customer service through direct interaction with customers and team members.
  • Driving sales through superior in-stocks, active selling, and superior customer service.

Qualifications:

  • Be 18 years or older and have a High School Diploma or equivalent, College Degree preferred.
  • Successfully pass a background check.
  • Previous supervisory experience in a customer service environment preferred.
  • Be proficient in the use of computers including basic knowledge of POS system and Windows-based computer applications.
  • Be available to work a flexible work schedule including days, evenings, weekends, and holidays.
  • Have a willingness to learn and develop fabric and craft product knowledge.

Why Jo-Ann?

Have a passion for sewing, crafts, scrapbooking? Team Members receive a discount of 20% off their purchase every day of the year.

  • Competitive pay.
  • 401(k) Savings Plan (Employer Match).
  • Flexible schedule.
  • Growth Opportunities.

Our company is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Jo-Ann Stores, Inc. is an at-will employer, which means that your employment may be terminated by the Company or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and the Chief Executive Officer of the Company.