Salesforce Administrator

Req ID: 95901

BASIC PURPOSE:

The Sr. Salesforce Administrator is a member of the Marketing Technology team and is responsible for the overall performance and health of the Salesforce system for their respective business unit. This position will serve as a conduit between the business unit and the technology team and will work to discover ways to streamline processes and improve data quality while focusing on a positive user experience and overall user adoption. This individual should not just know Salesforce but rather know how to use Salesforce to solve business problems and create opportunities for growth.

REQUIREMENTS:

• Strong command of communication skills and ability to operate across various levels of the organization
• Proven ability to act independently to determine methods and procedures on new or special assignments
• Should possess excellent interpersonal and communication skills
• Communicate effectively, both verbally and in writing, exhibit strong listening and feedback skills
• Proven ability to thrive/be successful in a fast-paced corporate environment
• Close attention to detail and excellent analytical skills
• Ability to easily capture business requirements from the internal customer and communicate those needs to project team members including developers, project managers, IT staff and management
• Ability to clearly communicate and explain complicated processes
• Ability to quickly identify more efficient workflows and processes
• Ability to serve as a change agent in the organization

RESPONSIBILITES:

• Facilitate the creation of workflows where they don’t already exist by serving as an intermediary between multiple business groups
• Daily administration, troubleshooting and technical support for the salesforce org
• Responsible for the creation of change management processes and communication of all system changes to the end users
• Maintenance of users, profiles, roles and permission sets
• Management of system security settings
• Responsible for data quality and deduplication efforts using validation rules, clean data practices and duplicate management tools
• Generation of custom reports, report types, dashboards and general data analysis
• Prep data and import/export using the data loader or other import tools
• Management of various AppExchange products
• Customization of standard objects, fields, page layouts and record types
• Experience with Chatter group administration and Knowledge document management
• Documentation of all system processes and training guides as needed
• Train new and existing users on system functionality
• Stay current on all release notes and communicate any new features or changes to the organization

EDUCATION AND EXPERIENCE:

Education:

• Bachelor’s degree in MIS, Marketing or Business preferred
• Salesforce Certified Admin required, Certified Advanced Admin preferred

Experience:

• At minimum, 5 years of successful experience with Salesforce Administration for either the Sales or Service cloud
• Experience with Field Service Lightning, Conga Composer, Cloudingo, DocuSign and Riva preferred

SKILLS AND PHYSICAL DEMANDS:

Skills:

• Hard Skills: knowledge of Microsoft Office; familiarity with integrating various technologies to support marketing efforts
• Soft Skills:  Excellent verbal and written communication skills, strong time management and organization skills, sense of urgency, keen attention to detail, and the ability to work under tight deadlines

Typical Physical Demands:

• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Job Function(s): Marketing
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.