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About this job

Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products. Communicate with various parties on all aspects concerning the pricing situations. Manage price change expectations related to contracts and non-contracted pricing. Cultivate the day to day relationship with the customer. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction.
  • Manage the customer distributed contracts in conjunction with the vendor contract team and vendor community.
  • Resolve price misalignments as seen by the customer; Communicate contract and non-contracted pricing with Medline sales reps, customers and vendors.
  • Respond to in-service calls regarding the distributed pricing reports and processes.
  • Respond to non-contracted pricing for prime vendor accounts.
  • Establish a core rapport with the customer to develop a long standing relationship and alliance.
  • Establish and maintain relationships with Medline sales reps, designated service managers, and vendors.
  • Provide project support as needed for customer pricing issues.
Qualification

Education:
  • High school diploma or equivalent.
Relevant Work Experience
  • Experience providing customer service to internal and/or external customers including meeting quality standards for services.
Additional
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
PREFERRED QUALIFICATIONS:




Education
  • Bachelor’s Degree.
Relevant Work Experience
  • Customer service experience in a high call volume environment.
  • SAP, Vistex and/or AS400 experience.