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Fraud Investigator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 10164 Princeton-Glendale Road Cincinnati, Ohio |
About this job
Staffmark has direct-hire openings with a fast-growing financial company in Hamilton, OH! We are currently recruiting for Fraud Investigators. If you have experience with banking or fraud, we are looking for you!
This position is responsible for evaluating potential fraudulent situations through call and case management in order to ascertain if the situations meet fraud criteria. Fraud Agents evaluate claims and ask probing/challenging questions to classify the fraud risk.
Job Duties:
Review new fraud claims and explore any potential recovery opportunities to minimize net losses
Manage personal case volume and ensure adherence to department quantity and quality standards
Perform recovery tasks in a timely manner to achieve the maximum possble results
Ability to multi-task working in blended phone/case environment
Maintain daily and monthly performance standards
Provide inbound phone coverage for fraud investigations and fraud detection calls
Evaluate all existing avenues to effectively resolve the fraud claim; including outbound calls to customers, merchant contact, and working with local authorities
Contact Staffmark to join our team of exceptional people!!!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
This position is responsible for evaluating potential fraudulent situations through call and case management in order to ascertain if the situations meet fraud criteria. Fraud Agents evaluate claims and ask probing/challenging questions to classify the fraud risk.
Job Duties:
Review new fraud claims and explore any potential recovery opportunities to minimize net losses
Manage personal case volume and ensure adherence to department quantity and quality standards
Perform recovery tasks in a timely manner to achieve the maximum possble results
Ability to multi-task working in blended phone/case environment
Maintain daily and monthly performance standards
Provide inbound phone coverage for fraud investigations and fraud detection calls
Evaluate all existing avenues to effectively resolve the fraud claim; including outbound calls to customers, merchant contact, and working with local authorities
Contact Staffmark to join our team of exceptional people!!!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Attention to detail
Proven ability to work independently
Excellent written and verbal communication skills
Strong organization and work prioritization skills
Ability to thrive in a fast-paced, team environment
Proven ability to work independently
Excellent written and verbal communication skills
Strong organization and work prioritization skills
Ability to thrive in a fast-paced, team environment