Room Service Server

Holiday Inn San Antonio International Airport

Position Overview:

The Position involves High guest contact and provides guest Personalized service by efficiently and effectively process guest Food and Beverage orders, guest amenities according to guest needs, and . Organize and maintain room service area and carry’s out designated side works and extra tasks for the shift. Maintain a high standard of sanitation and cleanliness.

Essential Duties & Responsibilities

1. Receive food and beverage orders from the order taker, directly or via phone, according to established standards.

2. Provide guest with approximate time frame for preparation/delivery and answer and other general guest questions.

3. Set-up Room Service tables according to standards for food and beverage ordered.

4. Deliver orders quickly and accurately. All orders served at correct temperatures, with correct condiments and garnishes according to established delivery standards.

5. When engaging guest, maintain eye contact, be courteous, enthusiastic and observant of guest needs.

6. Pick up room service tables within set timeframe of the guest calls and be observant of the do not disturb sign, do "walk trough’s" to remove dirty dishes and room service trolleys from "guest floors", hallways and pantries.

7. Maintain work area. Clean and restock service items according to established par levels. Complete all assigned daily side work including any special responsibilities.

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