Front Desk Agent - Full-time

Macon Marriott City Center

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

ESSENTIAL FUNCTIONS:

1.Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)

2.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%)

3.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. (50%)

4.Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)

5.Cancel room reservations according to procedures. (5%)

6.Walk customers in a professional and courteous manner according to procedures. (5%)

  Perform all other duties as assigned

NON-ESSENTIAL FUNCTIONS: (5%)

1. Inventory guest room keys according to policy and request re-keying as necessary.

2. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

3. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.