Customer Service Representative

If you enjoy assisting people and providing great customer service, we have a client who could use you! 

You will be working in a customer service center, and we have several shifts available, mostly late mornings and afternoons, which will include one weekend day, either Saturday or Sunday.

Duties include:

• answering telephone call inquires and interact with customers in a professional manner.
• Updates and notates customer information within the operating system
• promoting an organization''s products and services
• responsible for researching and resolving complaints to ensure customer retention and satisfaction in accordance with policy and procedure.
• complete necessary steps to initiate account transactions and investigations
• advises cardholders of billing disputes procedures including transferring call or opening disputes if after hours
• determines when to escalate calls that require further assistance

Qualified Candidates need to possess the following:

• Excellent customer service skills (previous experience helpful)
• Strong communication skills, both oral and written
• Strong attention to detail and time management skills
• ability to work in a face paced, high volume call center

As part of the hiring process we conduct the following: credit check, background check, drug testing and employment verification. EOE.

for immediate consideration complete an online application at  direct application to Pittsburgh South office.