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in Federal Way, WA

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About this job

Aloha~

Tommy Bahama is a lifestyle company that defines relaxed, sophisticated style. From its casual-yet-upscale collections of men's and women's apparel, swimwear, footwear, accessories and home furnishings to island-inspired cuisine and cocktails with a signature twist at our restaurants, your island escape is well within reach. Tommy Bahama is looking for qualified team members to join our efforts to create an island lifestyle that inspires the world to relax.

MISSION

The L1 Support Technician performs a variety of tasks associated with providing end user software, hardware, and network support for retail, restaurant and corporate locations. Documents, tracks and monitors problems to ensure timely resolution.

KEY RESULTS AREAS
  • Provide 1st level technical support (phone, email and in person) for retail, restaurant and corporate locations.
  • Ensure the timely resolution of assigned Helpdesk tickets
  • Receive trouble reports from users and/or network alarms.
  • Assign initial severity level for incidents.
  • Involve appropriate Level II and III support resources for incident resolution.
  • Inform user groups of incident occurrences and provide periodic status and resolution ETA
  • Troubleshoot, resolve, and document end user help requests for desktop, laptop, and peripheral problems
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
  • Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
EXPERIENCE, TALENT AND EDUCATION
  • 1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
  • Strong hardware trouble shooting skills.
  • Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
  • Manage and prioritize multiple tasks under pressure.
  • Excellent verbal communication skills.
  • Excellent phone and e-mail etiquette and customer service skills.
Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama participates in E-Verify. Details in English and Spanish . Right to Work Statement in English and Spanish .