Healthcare Security Portfolio Manager - Full-time / Part-time

Overview

Healthcare Security Portfolio Manager - Northern California

This person is responsible for overseeing the administration, coordination, planning, development, direction and implementation of the Security Program in accordance with the contractual service delivery model.

The Healthcare Security Portfolio Manager is designated as a management level professional with oversight for all security service delivery and related programs for a specified client/portfolio(s). This person acts as the official representative from AUS to the Client and will work to ensure a consistent and superior level of customer service to all client facilities. This person will partner with the client's management to establish and maintain an innovative, high-quality vision for the security program.

This person is responsible for assuring areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies. This person will review and act promptly to reports from such agencies.

This person is responsible for building, improving and maintaining the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service.

This person will maintain monthly and quarterly metrics as applicable to the agreed upon key performance indicators. This person will audit the accounts to ensure compliance with contractual and regulatory obligations to include the creation and maintenance of Compliance Folders for each AUS person assigned.

General Scope of Work:

• Responsible for conducting and reporting outcomes of annual security program reviews.
• Responsible for monitoring, reviewing and analyzing information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response.
• Responsible for providing subject matter expertise in the development of client policies related to security and the security program. Responsible for monitoring and reporting effectiveness of those policies and procedures.
• Responsible for providing appropriate guidance to security and facility staff as it relates to the security program.
• Interfaces with client executives, physicians, and other members of the client staff as deemed appropriate.
• Responsible for maintaining subject matter expertise in applicable security related subject matter.

Applicants who meet the below should apply online.

• Education and Experience :
• Meet Allied Universal Security Services hiring qualifications
• An associate's degree or equivalent experience is required, a BS/BA degree (or equivalent experience) is preferred.
• Extensive experience in security, law enforcement or equivalent required. Experience in security in a healthcare facility preferred. A minimum of 4 years' experience in security (or related field) at a supervisory capacity is required.
• Applicants with at least four (4) years military service (honorable discharge conditions only) will weigh in the favor of applicants with similar experience.
• Working knowledge of local, state and federal requirements for contracted security force in a healthcare environment is required.
• Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include: CMS, TJC, HIPAA, EMTALA, OSHA, and NFPA is required.
• Ability to analyze problems, determine root causes, and identify and determine results oriented solutions is required.
• Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members is required.
• Experience in hiring, developing, motivating and retaining quality staff.
• Previous payroll, billing and scheduling experience preferred.

Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients’ success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.

Job Description

General Scope of Work :

• Responsible for conducting and reporting outcomes of annual security program reviews.
• Responsible for monitoring, reviewing and analyzing information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response.
• Responsible for providing subject matter expertise in the development of client policies related to security and the security program. Responsible for monitoring and reporting effectiveness of those policies and procedures.
• Responsible for providing appropriate guidance to security and facility staff as it relates to the security program.
• Interfaces with client executives, physicians, and other members of the client staff as deemed appropriate.
• Responsible for maintaining subject matter expertise in applicable security related subject matter.

• Health Screen Requirements : The following health screens must be completed prior to being assigned to a post. An * denotes annual requirements.
• TB Screen *
• Hepatitis B series vaccine or signed declination statement
• N-95 Fit Test *
• (List Others As Required By Contract Or Scope Of Work)

• License and Credential Requirements :
• Ability to achieve and maintain all applicable state licensing requirements
• Certified Healthcare Protection Administrator (CHPA) certification is required within two years of assignment to the position.
• License to operate a motor vehicle (If required by contract and scope of work)
• (List Others As Required By Contract Or Scope Of Work)

• Required Competencies : The Account Manager will be required to pass initial and annual competency evaluations consisting of the following topics:
• Security Incident Response Procedures
• Must possess and maintain all state requirements for a contracted Security Professional as applicable.
• Must possess and maintain a valid driver's license in the appropriate state.
• Must complete and maintain all relevant certifications and course completions to include (as applicable): Required firearms qualifications, HIPAA, EMTALA, Use of Force, Bloodborne Pathogens/Infection Control, Fire Safety, Radiation/Hazmat Safety, Transcultural and Age Specific Competency, Infant Abduction Prevention and Newborn Safe-Haven, MRI Safety Procedures, Patient Restraints and Seclusion, De-Escalation, CPR/Basic Life Support, Selection and Use of PPE, Hand Hygiene, Workplace Violence Awareness and Prevention, Patient Watch protocols, and client specific response procedures.
• (List Others As Required By Contract Or Scope Of Work)

• Ability to work in a team-oriented environment and work independently.
• Ability to stand and/or walk for long periods of time.
• Ability to maintain satisfactory attendance and punctuality standards.
• Neat and professional appearance in accordance with set standards.
• Ability to provide quality customer service with a friendly and professional demeanor.
• Ability to make decisions and handle situations effectively.

Essential Functions :

• Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook.
• Know, adhere to, and enforce standards as listed in the AUS Healthcare Standards Handbook.
• Know and adhere to the site's post orders, policies and procedures.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations appropriately or as required.
• Develop AUS management in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate.
• Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
• Develop / maintain operational procedures and ensure site-specific OPM and post orders are always available for emergency reference by the security staff.
• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Capably utilize WinTeam to produce relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
• Within reason, and without detriment to the primary account, this position will provide guidance to other healthcare accounts within the region when requested.
• (List Others As Required By Contract Or Scope Of Work)

Administrative Management:

• Administer JSA's and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
• Be prepared to participate in unemployment hearings.
• Utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. (As required)
• Enforce Allied Universal policies as outlined in the handbooks and executive memos.

Security Professional Quality Standards :

• Comes to work; is on time and completes shift assignments (including overtime, if assigned).
• Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
• Has a friendly and professional demeanor and provides quality customer service.
• Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.
• Understands and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations.

Minimum Physical Requirements: This position requires physical dexterity, and sensory perceptions corrected to normal ranges.

• Moderate physical effort required, incumbent must maintain a level of physical and emotional health to cope with periods of high stress and working hours that may extend well beyond the standard work week.
• Cognitive abilities must be unimpaired to deal with the intellectual demands of the position.
• Ability to use adaptive equipment, if necessary, where work requires close visual and auditory attention to detail.
• Movement around and through client facilities will be necessary to monitor the work of employees, the condition of facilities and equipment, response to emergent situations and events, and to attend meetings.

Working Conditions : On a regular basis this position will be required to:

• Routinely change work areas on client property via foot or vehicle during all environmental conditions.
• Interact with patients, employees, visitors, physicians, and the general public during normal and emotionally charged situations.
• Work both independently and in team situations.
• Defuse potentially violent situations with verbal or physical skills.
• Assist in restraining patients in support of clinical needs.
• Work multiple tasks simultaneously when called to.
• Conduct group training in-services on short notice.
• Work with material which may be hazardous.
• Organize and prepare safety reports for client Administration and state/local governing agencies.
• Must have ability to cope well under emergency and stressful situations while making sound decisions and recommendations to physicians, nursing and professional staff relative to issues involving safety and security.

*CB-NW

*SAJ

Closing

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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