*On-Call* Banquet Bartender/Server - Full-time / Part-time

All Harrah's employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. For beverage bartenders, here are specific details.

Job Description:

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide fast, friendly, professional beverage service to casino guests and beverage servers (2 minute production cycle for 15 drink tray, Non Alcoholic)

Prepare beverages as ordered

Build relationships with guests

Keep bar area clean and stocked workstation in accordance with established health and safety guidelines

Operate a cash register/POS system, ringing proper amount into the register and give a guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities

Monitor guest consumption of alcohol and intervenes as needed according to guidelines

Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma/GED required

One year prior customer service experience required

Six months experience as a bartender at a full service bar or complete documented training program preferred

CARE certified

Must demonstrate the following essential knowledge and skills:

Excellent interpersonal skills

Knowledge of beverage operations

Willing to learn and be adaptable

Attention to detail/observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

APPEARANCE REQUIREMENTS:

Overall Guidelines (applied equally to male/female):

Appearance: Must maintain Personal Best image portrayed at time of hire

Jewelry, if issued, must be worn. Otherwise, tasteful and simple jewelry is permitted; no large chokers, chains or bracelets

No faddish hairstyles or unnatural colors are permitted

Males:

Hair must not extend below top of shirt collar

Hands and fingernails must be clean and nails neatly trimmed at all times. No colored polish is permitted

Eye and facial makeup is not permitted

Shoes will be solid black leather or leather type with rubber (non-slip) soles

Females:

Hair must be teased, curled, or styled every day you work. Hair must be worn down at all times, no exceptions

Nail polish can be clear, white, pink or red color only. No exotic nail art or length

Makeup (face powder, blush and mascara) must be worn and applied in complimentary colors. Lip color must be worn at all times

Shoes will be solid black leather or leather type with rubber (non-slip) soles

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Must be able to attend to multiple priorities simultaneously

Must be able to lift 70 pounds

Must be able to maneuver and tap a keg weighing 165 pounds

Must be able to be on feet for 8 hour shift

Must be able to bend, reach, kneel, twist and grasp

Must be able to have exposure to secondhand smoke

Must be able to respond to visual and aural cues

Must be able to read, write and speak English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality

Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 7.25.12