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Horseshoe- Buffet Supervisor - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Robinsonville, MS Robinsonville, Mississippi |
About this job
Responsible for the proper scheduling of employees to ensure the highest level of guest service while maintaining control of labor costs. Responsible for labor cost controls. Creates an exciting and fun environment. Responsible for maintaining all employee records. Adheres to all Internal Controls, policies & procedures. Responsible for appropriate/accurate inventories of supplies.
Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely. The term "management" includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. Recommends disciplinary action or disciplines employees.
Qualifications:
High school diploma or equivalent (GED) required
3 years' leadership experience in the Food & Beverage or Hospitality required
Ability to effectively communicate, both verbally and written, in English
Working knowledge of Micros or other POS software.
Working knowledge of Microsoft Office products.
Ability to maneuver to all areas of the venue, both front and back of house
Ability to lift and carry 20 pounds
Ability to bend, stoop, reach in front of body and above shoulders
As a company we are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career.
Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely. The term "management" includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. Recommends disciplinary action or disciplines employees.
Qualifications:
High school diploma or equivalent (GED) required
3 years' leadership experience in the Food & Beverage or Hospitality required
Ability to effectively communicate, both verbally and written, in English
Working knowledge of Micros or other POS software.
Working knowledge of Microsoft Office products.
Ability to maneuver to all areas of the venue, both front and back of house
Ability to lift and carry 20 pounds
Ability to bend, stoop, reach in front of body and above shoulders
As a company we are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career.