Cafeteria Attendant / Cook II - Full-time / Part-time

Position Description

Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the only hotel connected to the Mall of America.

The Cafeteria Attendant is responsible for the following:

Prepare high quality food to the Radisson Blu employees:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Follows Occupational Health & Safety regulations.

• Ensure equipment and kitchen cleanliness.

• Maintain refrigerator and kitchen in clean, organized manner to facilitate the high volume production necessary to achieve company goals.

• Keep production of food at an adequate level, which does not result in excessive leftovers and waste.
• Ensure proper labeling, dating, and rotating of production foods and leftovers.

• Has knowledge and skills of various knife-cutting techniques, such as cutting, dicing and slicing. Refined skill set in the knowledge and preparation of garnishes.
• Has a solid knowledge of pantry positions.
• Has a solid knowledge of meat identification and cookery.

• Accurate knowledge of cooking temperatures for degrees of doneness.
• Has a solid technical knowledge of vegetable preparation.
• Has a solid knowledge and ability to prepare different methods of starch cookery, identification, classification and preparation of mother sauces and preparation of basic soups.
• Strong knowledge of food safety with critical control temperatures, danger zones, cross contamination, sanitization, food borne illness, toxins and chemical poisoning.

• Strong organizational skills which enables the Cook to adapt quickly in working in and effectively contributing to the team in various sections of the kitchen (pastry, garde-manger, Room Service, FireLake).
• Make Chefs aware of any special products needed for coming functions.

• Have employee cafeteria set according to service hours.
• Maintain production of cafeteria food for all employees daily.
• Have the next day’s production ready for service the night previous.
• Maintain cleanliness and stock of cafeteria at all times.

Works as a Team member to maintain pleasant work environment:

• Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
• Follows the Carlson Attendance Policy.
• Reports to work dressed according to Carlson Grooming Standards.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

REQUIREMENTS:

• At least 2 years of high volume kitchen experience;
• High School Diploma required;
• Experience at a similar size and quality hotel recommended;

• Must possess outstanding guest services skills, professional presentation and accurate communication skills;
• Proficient in the English language (verbal & written);
• Must be able to handle a multitude of tasks in an ever-changing environment;
• Must be flexible in terms of working hours;

• Must work well in high-pressure situations;

• Must maintain composure and objectivity under pressure.

PHYSICAL DEMANDS:

• Ability to lift and carry up to 50 pounds;.
• Must possess a team spirited attitude and a willingness to help;
• Ability to effectively communicate with department managers, team members and guests;
• Ability to retain and give general hotel information;
• Ability to hear with 100% accuracy with correction;
• Ability to stand and exert well paced mobility for an eight (8) hour shift;

Brand

Radisson BluWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.