FireLake Server (AM)

Position Description

Position Summary
To create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests

Key Responsibilities

• Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide the service brand behavior and genuine hospitality
• Provides food and beverage service to guests in the restaurant
• Provides guest with overview of menu choices
• Takes guest’s order – provides explanation of menu as appropriate
• Prepares order for presentation to guest
• Replenishes water
• Makes and pours coffee for the customers
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Cleans tables, chairs and floor area
• Resets table quickly
• Polishes silver and folds linens
• Assists service team as necessary to meet and exceed the guests’ expectations
• Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate

Requirements/Skills

• Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
• Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
• Upselling… Know the available products and services and suggest alternatives.

Brand

Radisson BluWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.