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in Mclean, VA

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Hours Full-time, Part-time
Location 1651 Internation Dr
Mclean, Virginia

About this job

Job Overview:

The Women' s Shoe Sales Lead is a leader in supporting an engaging professional and personal zed shopping experience for our clients and customers. The Women's Shoe Sales Lead will serve as Macy's Brand Ambassador and support the MyShop Sales Manager to make shopping in Women' s Shoes a must have experience that customers will discuss with their friends and families. The Women's Shoe Sales Lead, will educate customers on trending styles and fits, communicate with confidence on product benefits, and guide our clients over multiple channels where clients can self ·l earn, and, or self-service. The Women's Shoe Sales Lead will support the MyShop Sales Manager to ensure we are meeting the aspirations of our customers, and assist the Women's Shoe Sales Consultants in creating an exceptional shopping environment. The associate is also responsible for fulfillment and performing other duties as necessary.

Essential Functions:
  • Be proficient in POS and MPOS systems including Search and Send, My Client and Macy's app
  • Be proactively assistcustomers who are usingdevicesto shop and compare, whether Macy's devices or their own
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physicalcustomers by making appropriate partnerships when necessary
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Drive Pre·sell resultsthrough dailycommunicationand recognition
  • Buildenthusiasm and awareness of promotionalevents amongst Sales Consultants
  • DirectSales Consultants to optimize customer experience through management of daily functional schedule
  • Ensure merchandising process goes smoothly and recover department to floorreadiness standards
  • Maintain a consistent, high level of customer service. Consistently provide feedback on associate MAGIC behaviors to theirdirect supervisor .
  • Ensure all procedures, policies and standards are understood and followed by associates
  • Manage the tools used to create professional sell ng standards ,including My Client, product knowledge material ,sellingtechniques, mobile devices and POS system.
  • Maintain acceptable presentation standards on the selling floor through proper utilization of visual displays and merchandisecontent
  • Ensure sale set ups, stock put away, recovery, signing, and markdowns are completed in a timely manner
  • Be knowledgeable of POS policies and procedures and role model empowered selling behavior
  • Review and distribute advertising calendar and maintain floor presentation to maximize sales opportunities
  • Review business driving opportunities with management and coordinate implementation within area
  • Communicate information from vendors and District/Region teams on product knowledge, merchandise presentation andcustomer requests regarding assortment
  • Maintain contact with all levels of management at the store and district level to obtain direction and support
  • Maintaindepartment recovery standards
  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
  • Perform these functions in an efficient manner, as directed by the supervisor
  • Demonstrate regular, dependable attendance and punctuality

Qualifications:

Education/Experience:
  • No specific educational accomplishment is required.
  • Previous selling experience and product knowledge in Women's Shoes preferred, but not required.

Communication Skills:
  • Ability to read, write, and interpret instructional documents such as safety rules, operating andmaintenance instructions, and procedure manuals.
  • Ability to effectively communicate with customers,peers, and management.
  • Able to communicate on the telephone with proper etiquette.

Mathematical Skills:
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator. Must be ableto calculate percentages and ratios.
  • Must be able to make change using Americanmonetary units.

Reasoning Ability:
  • Self-starter, able to work independently and as part of a team with minimal supervision.

Physical Demands:
  • This position involves constant moving, talking, hearing, reaching, and standing for at least twoconsecutive hours. Involves lifting at least 30lbs.
  • May occasionally involve stooping, kneeling,crouching, and climbing ladders.
  • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:
  • Must enjoy meeting and interacting with customers.
  • Possess strong sense of urgency and a thirst for learning.

Work Hours:
  • Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/companyneeds.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.