Client Services Associate

Workforce Scheduler

LOCATION: Beaverton, OR

SALARY: $20 hour

JOB DESCRIPTION: Our client, a leading global provider of integrated technology and services, is seeking multiple workforce schedulers to join their team. The Workforce Analyst will work with department leadership to ensure that the administrative functions related to the addition and termination of Temporary Staff occur in an organized and efficient manner with minimal time and effort required on the part of the departmental leadership. Job Responsibilities • In concert with Workforce Manager and departmental leadership, facilitate appropriate discussions to determine upcoming staffing requirements based on active and upcoming caseloads. • Facilitate intra-departmental conversations as appropriate to identify opportunities to shift resources from projects that are ending to other projects that are starting to reduce unnecessary churn and training efforts. • Utilize Beeline staffing requisition tool to initiate recruiting and sourcing of temporary and contract labor positions as necessary to ensure appropriate staffing is available for current workload. Ensure approvals occur in a timely fashion. Notify team of issues or bottlenecks that could jeopardize onboarding deadlines. • Initiate Access Request forms and Employee Modification Forms as temporary/contract labor is added or terminated to ensure appropriate system access for claims analysts. • Maintain tools such as seating charts, inventory trackers, etc., to ensure workspaces are properly equipped and available to accommodate efficient onboarding of temporary/contract labor. • Under the direction of the Workforce Manager and CRM Team, assist as necessary with administrative level CRM functions such as enabling and disabling users, setting up new cases, jobs, document types, etc. • Update, organize, and present workforce management data used for staffing, planning, and team management purposes. • Assist new hires with training and trouble-shooting of minor technical difficulties resulting from user error. • Other duties as assigned that contribute to the overall departmental goals and Key Performance Indicators.

QUALIFICATIONS:
• Strong ability to work independently and to proactively investigate situations that require attention, whether or not specifically directed • Strong math, logic, and presentation skills and ability to communicate and collaborate effectively with specific quantitative details such as dates, deadlines, and staffing target requirements • Exceptional organizational skills and proven track record of consistently meeting deadlines and objectives of multiple projects simultaneously Preferred qualifications • Current or recent experience within ECA Claims Department, and ability to display strong understanding of overall processes, tools, and workflows of department • Moderate technical level of experience with Microsoft Excel, Word, and PowerPoint

A criminal background check and/or drug screen may be required.

APPLY NOW! This opportunity through Northwest Staffing Resources. Apply online at www.nwstaffing.com. Please select the Beaverton branch to be considered for this opportunity and apply for this position through the job board.

Northwest Staffing Resources has been a leader in the staffing industry since 1985. We take pride in our competitive wages, multiple branch locations, and attractive benefits. Benefits include: • After 1000 hours worked six paid holidays per year • Earn up to 40 hours of Paid Sick Time/PTO annually • 401(k) retirement plan participation eligibility after one year and 1000 hours • Local weekly pay • Medical, dental, and vision insurance plans available for all employees • Referral bonuses • Free computer tutorials using the most recent software.