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Banquet Conference Concierge - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Rancho Palos Verdes, CA Rancho Palos Verdes, California |
About this job
Job Overview
The Conference Concierge is responsible for the organization and filing for the Banquet Department as well as typing of letters and correspondence for the Department. This position also entails operations involved in the Business Service Center. Including typing, assistance with computers, faxing, shipping of boxes and packages for the guests and all billing as a result of services rendered.
Essential Functions
* Utilize departmental communications. This includes following proper procedures for radio, paging, cellular phone and office phone use.
* Read, process, and file banquet event orders, resumes, and AV material on a daily basis.
* Assist Clients with faxes, copying, computer needs, internet access, and shipping needs.
* Complete Business Center billing correctly.
* Follow all Resort and Department guidelines.
* Act as liaison between the guest and the hotel in orchestrating a successful guest experience while displaying a professional attitude and welcoming personality.
* Assist all guests with any business center requests.
* Assist Director of Banquets with any administrative needs.
* Maintain hotel standards required regarding the business center, hotel or food & beverage.
* Take ownership of the floor ensuring that all guests have an exceptional experience.
* Utilizing the BEO's, check all meeting space in use that day to ensure the room is set per the guest's specifications. This inspection includes cleanliness and overall appearance.
* Ensure all rooms have the appropriate door signage and lobby has correct room postings. Take action where needed.
* Report any deficiencies to the Director of Banquets
* Assist the guest with any challenges that may arise.
* Assist the guests with any requests they may have
* Contact the appropriate hotel department and follow up to ensure the challenge is resolved.
* Communicate any changes to the appropriate hotel department, such as lunch requests, room set-ups, meeting times.
* Assist the Director of Banquets with BEO's, resumes, welcome packets, amenity forms and site visits.
* Assist guest with computer needs, nametags, table tents, conference dining table tags, and menu description cards.
* Ensure all copier, fax machines, and computers for the business center are in good working order.
* Prepare monthly PO for all business center and meeting toolbox needs.
* Other duties as assigned by the Director of Banquets
Qualifications
* Maintain professional and positive demeanor
* Working knowledge of computers in a windows environment
* Proven accuracy and attention to detail
* Demonstrate excellent oral and written communication skills
* Demonstrate proven sales and customer service skills
* Must be able to function as part of a team
* Capable of setting priorities when multiple demands are present
The Conference Concierge is responsible for the organization and filing for the Banquet Department as well as typing of letters and correspondence for the Department. This position also entails operations involved in the Business Service Center. Including typing, assistance with computers, faxing, shipping of boxes and packages for the guests and all billing as a result of services rendered.
Essential Functions
* Utilize departmental communications. This includes following proper procedures for radio, paging, cellular phone and office phone use.
* Read, process, and file banquet event orders, resumes, and AV material on a daily basis.
* Assist Clients with faxes, copying, computer needs, internet access, and shipping needs.
* Complete Business Center billing correctly.
* Follow all Resort and Department guidelines.
* Act as liaison between the guest and the hotel in orchestrating a successful guest experience while displaying a professional attitude and welcoming personality.
* Assist all guests with any business center requests.
* Assist Director of Banquets with any administrative needs.
* Maintain hotel standards required regarding the business center, hotel or food & beverage.
* Take ownership of the floor ensuring that all guests have an exceptional experience.
* Utilizing the BEO's, check all meeting space in use that day to ensure the room is set per the guest's specifications. This inspection includes cleanliness and overall appearance.
* Ensure all rooms have the appropriate door signage and lobby has correct room postings. Take action where needed.
* Report any deficiencies to the Director of Banquets
* Assist the guest with any challenges that may arise.
* Assist the guests with any requests they may have
* Contact the appropriate hotel department and follow up to ensure the challenge is resolved.
* Communicate any changes to the appropriate hotel department, such as lunch requests, room set-ups, meeting times.
* Assist the Director of Banquets with BEO's, resumes, welcome packets, amenity forms and site visits.
* Assist guest with computer needs, nametags, table tents, conference dining table tags, and menu description cards.
* Ensure all copier, fax machines, and computers for the business center are in good working order.
* Prepare monthly PO for all business center and meeting toolbox needs.
* Other duties as assigned by the Director of Banquets
Qualifications
* Maintain professional and positive demeanor
* Working knowledge of computers in a windows environment
* Proven accuracy and attention to detail
* Demonstrate excellent oral and written communication skills
* Demonstrate proven sales and customer service skills
* Must be able to function as part of a team
* Capable of setting priorities when multiple demands are present