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in New York, NY

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About this job

Customer Service Positions- Full paid training

EMM is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective.

Management and growth is our main focus, as customer service is a tool for growth.

Tasks and Responsibilities of a Customer Service Representative:

  • Interact with customers daily to inform of client products and services.
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position.
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training.

EMM cross-trains all employees within leadership development which includes:

  • Interviewing
  • Sales and marketing training fundamentals
  • Team building and mentoring
  • Entry level marketing and sales consulting

The management & marketing team at EMM offers an environment where our employee’s ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self-disciplined in managing their own time and work schedule.

  • Fun, team building environment
  • Travel Opportunities
  • Leadership workshops & development
  • Financial management, business management, time management
  • Philanthropy events – a chance to give back to the community
  • Recognition for top performers
  • Advancement to management based on performance

Job Requirements:

All candidates must bring a positive attitude and possess excellent written and verbal communication skills. Candidates are expected to multi-task in a fast-paced environment, and be reliable and motivated. Leadership qualities are a plus, but can be cultivated in the ideal applicant. Professional appearance and demeanor are mandatory, as well as a high school diploma or GED. All applicants for consideration will be required to submit to a criminal background check.

What we offer:

  • Paid Training
  • Salary & bonuses
  • Plenty of room for advancement
  • Fast paced & Exciting working environment
  • Travel opportunities

Overall, we focus on developing our future managers so they can expand our company as well as reach their full potential in work and LIFE.