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in Baltimore, MD

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Hours Full-time
Location Baltimore, MD
Baltimore, Maryland

About this job

Driven To Serve® and Ready to Succeed!

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you’re a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there’s no limit to where Towne Park might take you!

No matter what you’re looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it’s team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you’ll find a fun and welcoming work experience! The Guest Service Captain (Shift Lead Valet) orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. This position has been a steppingstone for many of our salaried managers in their career. The Guest Service Captain position is a great opportunity for leaders to learn our business, and demonstrate their ability to take on more responsibility at a Manager position. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Guest Service Captain may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed. Team Leader experience is preferred.