Manager, Online Asset & Profit Protection - Full-time

In partnership with Director, eCommerce APP, develops and implements strategies, both systemic and procedural, that will reduce fraud losses in the online environment and in payment acceptance for all SHC formats
1. Develops and implements strategies to reduce payment fraud, for online, mobile and brick and mortar units
2. Assessing risk potential for online and payment systems at SHC and recommending fraud mitigation processes and systems that can reduce the risk of loss to SHC
3. Driving the tasks that are undertaken by Managers and associates that report to the position ensuring company priorities are addressed and meet deadlines established for completion
4. Reviewing and analyzing fraud and business data to ascertain where profit/margin drains are occurring and to prioritize the responses to these losses

• Remains current in technologies that can be implemented to reduce online and payment fraud
• Provides expert input regarding risk mitigation into the design of strategic online business projects
• Develops and maintains strong relationships with partners from the Online Business Unit, Home Services, Supply Chain, Financial Services and Shop Your Way ensuring risk mitigation strategies for fraud, margin loss and program abuse are inherently and systemically incorporated
• Develops and incorporates new strategies for the Asset Protection web centers to absorb and execute new selling modes, business formats and payment tenders into the operational handling of online and mobile losses pertaining to fraud, margin erosion and program abuse
• Assists in development of the annual plan for the Web Centers, Call Centers and third party agencies
• Influences the online business in prioritizing system development for fraud mitigation
• Works with project managers to determine fraud risks associated with new Financial Services and OBU eCommerce projects and makes certain Asset Protection meets required timelines within projects
• Retrieves, formats and analyzes data that is used in determining fraud risk, both online and payment risk, and uses the data in reporting, supporting necessary change, developing future strategies and assigning financial and other resources
• Determines financial returns on projects and makes recommendations as to prioritization and asset spend, based on the financial return
• Initiates and conducts investigations involving fraud on SHC web sites and through Integrated Retail channels. Works with SHC Retail, Supply Chain, Home Services and National Investigations Team in developing these cases to successful resolution
• Oversees investigations involving online payment financial crimes, including program abuse, fraud and margin loss

The best candidate will have:

• Strong Leadership attributes as this position will be the bench for Director of eCommerce APP or Director of Payments positions
• Experience leading teams to mitigate card-not-present fraud
• SQL skills (Hadoop, Teradata etc.)
• Experience with customer analytics, data visualization and dashboards
• Proven experience in identifying fraud trends and modifying risk based scoring rules accordingly

REQUIRES
- BS/BA degree minimum.
- Current or previous direct supervisory experience
- Intermediate to expert level Microsoft Office expertise required
- Highly skilled in problem solving especially in situations of high ambiguity
- Loss Prevention Certifications (LPQ/LPC) a preferred requirement

EEO EMPLOYER