Assistant Store Manager - Leesburg, VA

The Assistant Store Manager is a key member of the Store Leadership Team and is responsible for providing team leadership and supporting the Store Manager to ensure effective store operations. Join the adventure at the Leesburg Corner Premium Outlets.

Responsibilities:

• Provide leadership and direction to the store staff, including supervisors and associates.
• Support the Store Manager in developing a strong sales environment focused on teamwork and customer service.
• Ensure store sales goals are achieved through providing direction in these areas: sales techniques, customer service, product knowledge, and store communications.
• Assist the Store Manager in developing and implementing motivational incentives for sales staff. Track employee 1ff8 results and make suggestions for modifying goals accordingly.
• Assist the Store Manager with the development and implementation of action plans to address any issues relating to store sales, goals, safety, training and personnel development.
• Demonstrate leadership, coaching, and listening skills through training and acting as a positive role model and leader on duty.
• Provide excellent customer service by assisting customers in person or by phone, and providing information on current products, features, and benefits.
• Assist the Store Manager in interviewing, hiring, training, and disciplinary action as it applies to the store staff.
• Provide coaching & direction on a day-to-day basis to ensure staff performance standards are met.
• Provide input to Store Manager on staff performance for the performance appraisal process.
• Assist in the timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations.
• Perform opening and closing duties, including balancing registers, preparing cash bags, and activating security system.
• Assist in maintaining inventory levels by communicating with the Store Manager and Freight Supervisor.
• Assist Store manager in the implementation and maintenance of management systems for sales tracking, organization, and controlling and auditing store operations.
• Act as the Store Manager in that person's absence.