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in Springfield, VA

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About this job

The purpose of this role is to provide quality customer service while satisfying the needs of For Eyes customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories. To uphold Company's standards of excellence in customer service; encourage customer recommendations and repeat business Responsibilities: * Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete required paperwork, accurately measure and order customer spectacles and contact lenses * Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with Federal, state and local regulations * Verify accuracy of completed orders for eyewear and contact lenses * Handle customer questions and concerns in a professional and courteous manner * Share store maintenance and cleaning duties with co-workers by maintaining well organized work areas; accurate store records and files, greeting customers, answering phones, inputting data, dusting merchandise displays, vacuuming * Assist co-workers as needed, including rendering assistance to optometric practice, as appropriate * Protect all Company assets, including inventory, cash, credit card drafts, bank deposits and equipment. Follow proper procedures when accepting checks and credit cards * Project a positive attitude toward all company objectives and directives; demonstrate teamwork at all times, including attendance at staff meetings and other training or company functions as required. Continually promote, support and reinforce the For Eyes philosophy of the 3 C's: "Take care of the Customer, the Company and Co- workers" * Foster Teamwork and maintain a positive working relationship with your co-workers, supervisors, and optometry practice that supports and contributes to exam growth, high capture rate, and delivering sales goals * Deliver individual store sales goals, customer service goals and established key indicator goals and objectives * Comply with policy, procedures, and federal, state and local regulatory requirements like but not limited to privacy, discrimination, safety and labor. Report non-compliance observations and concerns accurately and promptly Physical Demands: * Must be able to remain in a stationary position 50% of the time * Includes lifting up to 25 lbs * The person in this position frequently communicates with customers, co-workers and company. Must be able to exchange accurate and understood information in these situations * Adequate visual acuity to product SKUs. * Ability to remember and recall details like optics, promotions, insurance, and customer encounters * Considerable data entry into a computer and other office machinery, such as a calculator, copy machine, and computer printer. Must be able to enter accurate information * Constantly positions self to access customers, product, and computers, including frame racks and products under counters and inside cabinetry * Ability to move about the store to access sales floor, adjustment area, office machinery, etc. * Occasionally ascend/descends a ladder for store maintenance, i.e. cleaning, change light bulbs etc. Qualifications: * High school diploma or equivalent * Should have a minimum of one year retail sales and/or customer service work experience * Math and algebra ability to accurately calculate and understand optical math, sales, and insurance payments. * Able to work flexible schedule, including evenings and weekends * Occasional travel and work in different store locations in District * Previous optical experience preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled