Ideal Services Agent (Telephone Operator) - Full-time / Part-time

Location

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

To direct and assist guest and employees with communication needs in accordance with Omni standards.

Responsibilities

* Answer incoming telephone calls to the hotel efficiently and courteously.

* Direct phone calls and messages to appropriate personnel or guest.

* Assist all guests and employees.

* Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.

* Recording and making Wake up calls.

* Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.

Qualifications

* Computer skills required.

* Must have the ability to work alone, with others, and remain at work station for entirety of shift.

* Must be able to work a flexible schedule including, weekends and holidays.

* Must have customer service experience with excellent written and especially verbal communication skills.

* Must be able to sit for extended periods of time.