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in Denver, CO

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About this job

JOB PURPOSE:

  • Positively impact customer growth and revenue through sales activities, account management, and providing total customer satisfaction.
  • Help manage profit by following and enforcing established policies and procedures including, but not limited to, work schedules, cash and inventory controls and order verifications.
  • Accomplish these in a way that is consistent with the RAC mission statement.

KEY RESPONSIBILITIES:

Sales:

  • Responsible for BOR and Revenue growth/maintenance
  • Greet and assist customers on the sales floor
  • Obtain new rental orders on the sales floor and over the phone
  • Complete rental agreements as required
  • Prospect for new business by telemarketing and distributing print materials
  • Keep coworkers informed of promotions and products

Store Supervision:

  • Assist Store Manager with training and managing all coworkers
  • Assign coworkers to specific duties and assist with work schedule assignments
  • Assist in managing daily operations when necessary
  • Assist Store Manager in making weekly schedules

Showroom and Backroom areas:

  • Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
  • Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

OTHER RESPONSIBILITIES:

Account Management:

  • Assist in maintaining accurate records of customer account activity, to include current and past due accounts
  • Assist as needed in reviewing past due accounts and communicate in-person and via phone with customers to promote timely payments

Deliveries & Pick-ups:

  • Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworker and merchandise
  • Assist as needed in delivering merchandise in Company provided vehicle to customer homes
  • Assist as needed in installing and setting up merchandise, and instructing customers on proper use
  • Assist as needed in picking up merchandise from customer homes
  • Complete customer service calls in a timely manner as assigned

JOB REQUIREMENTS:

  • Must be at least 19 years of age
  • High school diploma or GED; retail experience preferred; sales and collections experience a plus
  • Friendly with exceptional communication skills
  • Excellent customer service skills
  • Valid state driver’s license and good driving record
  • Must be able to lift and move (push/pull) heavy items and merchandise as needed
  • Typically works 38-40 hours a week depending on business needs