Macy's Woodbridge Center, Woodbridge, NJ: Beauty Experience Leader

Overview:

The Beauty Experience Leader is the champion of Macy’s in-store events across all Beauty brands. They use their business expertise, coaching and role modeling along with a keen eye for beauty trends to help associates achieve maximum customer attendance and sales during events. In addition, partner with Sales Manager, Sales Supervisor, vendor partners, Category/ Brand Experts to schedule and provide on-going product knowledge and application technique trainings for team. Drive business and lead a team of Impulse Beauty Experts/Advisors.

Essential Functions:

As a Leader (Driving Results)

Owns the conception and execution of in-store events across cosmetics and fragrances.

• Drives in-store events based on the marketing calendar and analyze sales results. Provide recommendations on future events based on sales results and customer feedback. Provide event strategic direction and execution guidelines to all Beauty team members.

• Provide a memorable event experience for the customer and designate follow up touch points.

Drives in-store events.

• Drives customer traffic to all events. Provides event strategic direction and execution guidelines to all Beauty team members.

• Partner with the Sales Manager to align events with the marketing calendar.

• Acts as the point person with vendors on all events.

• Focus on MyClient – adding new clients and conversion of text campaigns/events into sales

• Supports hiring and recruiting of all Beauty team members.

Prioritizes the retention and growth of talent.

• Partner with the Sales Manager to identify associates with potential for growth and promotion to new assignments.

• Leads team growth through consistent coaching. Ensures the team understands how performance is evaluated.

• Provides input on performance management and talent initiatives.

• Recruits and hires for Beauty team members.

As a Coach/Role Model

Empowers the team to drive sales, and elevate the customer experience through cross brand knowledge, application and awareness

• Models the elevated service skills and behaviors that promote a personalized customer experience.

• Provides regular, candid and honest feedback.

• Clearly articulates activities and behaviors that support meeting sales goals and a memorable Customer experience.

Promotes strong team engagement and encourages recognition.

• Asks questions, listens, and solicits ideas.

• Celebrates wins, provides recognition, and encourages recognition of success by all team members.

Team Development

Models a curiosity to learn that drives both self and staff development.

• Partner with vendors, Brand experts to schedule and execute formal and informal Education and Training. • Continually assesses training needs of the team: Product knowledge and application techniques • Strong knowledge across all brands in cosmetics and fragrances. Encourage team to be Beauty-obsessed, stay current on trends, and share their favorite products/looks with peers. • Encourage associates to demonstrate products and help customers achieve desired "looks". Provide Samples to customers.

Builds enthusiasm during training that builds excitement for the product and the event.

• Facilitates in store training that prioritizes customer and associate education on the key features of products across all brands.

• Builds excitement during training that builds excitement for the product and the event.

• Onboard internal and external new team members.

• Measures training comprehension levels and performs follow up as needed.

• Encourages learning through demonstrations, vendor trainings and peer-to-peer learnings to promote staff excitement about current beauty trends.

Operations

• Communicate regularly with vendors and District Merchant regarding stock needs for special events.Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

• Regular, dependable attendance and punctuality.

Qualifications:

• Education/Experience : High school diploma or equivalent required. Bachelor’s Degree preferred. A minimum of 1-3 years in a leadership/supervisory position in a service–driven environment required, cosmetics experience preferred.

• Communication Skills: Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills.

• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator and calculate percentages and ratios.

• Reasoning Ability: Ability to effectively plan and execute strategies. Effective prioritizing and time management skills.

• Physical Demands : This position involves regular walking, standing. May occasionally involve stooping, kneeling, or crouching.

• Other Skills: Strong leadership profile and excellent negotiation skills. Ability to build partnerships and manage teams. Demonstrated ability to empower and develop a team. Ability to execute plans and strategies. Highly organized and able to adapt quickly to changing priorities. Ability to anticipate and solve problems. Strong working knowledge of Word, Excel, Access, PowerPoint. Commitment to exemplifying the highest integrity and professional business standards.

• Work Hours: Ability to work a flexible schedule including days, nights, weekends, holidays, and sales events, based on department and store/company needs.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.