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Night Auditor
| Hours | Part-time |
|---|---|
| Location | 110 S. El Camino Millbrae, California |
About this job
The Night Auditor/Guest Services position is 4 nights a week; 11:00P -7:00A, Sunday-Wednesday, THIS IS A SET SCHEDULE
Our 58 room newly renovated airport hotel is owner operated with a valued, long time team. Our team has proudly helped us achieve the TripAdvisor Excellence Award for the past eleven years. We are looking for someone who eagerly embraces our enthusiasm and commitment to maintain the highest level of guest satisfaction and grow your skills.
REQUIREMENTS:
- Excellent customer service and communication skills. A personality that shines!
- Enjoy interacting with people from all over the world.
- Work independently and as a team player.
- Organized and attention to details.
- Multi-task in a fast-paced environment.
- Must have a history of strong reliability and excellent references.
NIGHT AUDIT RESPONSIBILITIES:
- Perform night audit accurately and completely free of mathematical or procedural errors.
- Balance and audit room revenue, food and beverage revenue and other revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
- Review night audit report for accurate postings
- Credit card authorizations and deposits
- Review all arrivals for following day on PMS and OTA extranets to insure accuracy and to charge prepaid reservations.
- Respond to emails and messaging
- Walk exterior of property and report any building issues for maintenance follow-up the next day
- Prepare Grab-n-Go breakfast
FRONT DESK RESPONSIBILITIES:
GUEST SERVICES:
- Efficiently and professionally check-in and out all guests and insure accuracy of folio.
- Reservation inquiries: confidently sell the room/hotel, up-selling and accurately booking the reservation on the phone, in person and email.
- Answering the telephone in a professional and timely manner
- Resolve all guest issues and requests in a manner satisfactory to both the guest and the hotel.
- Assist guests with amenities, services and requests; including local and site-seeing information, area dining, airport transportation, directions, maps and arranging tours.
- Review all arrivals noting any special requests or challenges
- Maintain front desk forms and projects as needed
- Special projects
EXPERIENCE:
Two years of hotel experience preferred. Must have prior Night Audit experience
Check us out at: www.dylansfo.com
Compensation:
- $18.00/hr
- Paid -Time Off
- Time and half for holiday pay
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