Customer Service Associate

Headway Workforce Solutions is currently seeking a Customer Service Associate for a temp to hire opportunity in Portland, OR. This is a temp to hire position. Additional testing will be required

Daily Responsibilities Include:

• Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
• Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
• Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
• Coordinate customer requests, when necessary, with the appropriate company department. Prepare written communication, and perform other non-phone back office work.
• Communicate with field personnel via phone or electronic means to process customer work orders.

Education/Skill/Experience Requirements:

• High School Diploma
• 2 years Call Center Experience
• Experience with call tracking and SAP are pluses
• Must work in a team environment, but be self-motivated
• Professional phone etiquette required
• Ability to handle 100+ calls daily
• Basic math required

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.