Spa Concierge - Keystone Lodge & Spa

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

This role is a welcoming and knowledgeable first impression at the Keystone Lodge and Spa.

Essential Job Functions:

• To arrange for all spa appointments and packages
• To be the initial and complete source of information regarding all available spa treatments and retail goods
• To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
• To maintain the orderliness, cleanliness and presentation of all retail items
• To be able to explain the key features of the spa and retail area
• To assist with scheduled retail inventory
• To handle all the billing and point-of-sale functions for spa services and retail sales
• To ensure a pleasant visit for each guest
• Assists with special projects/events as requested
• Must be able to work as a team with both front desk concierges and back of spa therapists
• Be upbeat and have fun!

Responsibilities:

• To arrange and book all spa appointments and packages
• To be the initial and complete source of information regarding all available spa treatments and retail goods
• To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
• To maintain the orderliness, cleanliness and presentation of all retail items
• To be able to explain the key features of the spa and retail area
• Flexibility with schedule
• To assist with scheduled retail inventory
• To handle all the billing and point-of-sale functions for spa services and retail sales
• To ensure a pleasant visit for each guest
• Assists with special projects/events as requested

Job Requirements:

• High school diploma or equivalent
• Must be able to work weekends and evenings
• Make Spa your primary job commitment
• Typing, computer and basic math skills required
• Must attend product knowledge training
• First Aid and CPR training desired, but not necessary
• Must be proficient in sales and guest service
• Must possess good organizational skills
• Multi-tasking skills
• Must be able to work well within a team environment
• “Can-Do” attitude a must

Benefits:

• Competitive pay plus retail commissions
• Beverage tips
• Treatment tips
• Upsell commissions
• Free access to the fitness center and pool facilities
• Free access to Studio K classes
• 50% off all retail
• GREAT deals on spa services
• Trainings with free product giveaways.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 137440